Customer Experience Professionals Employee Experience Innovation Technology 
TechSee
AUGUST 14, 2023
This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!
Horizon CX
DECEMBER 1, 2023
let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.
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Customer Guru
AUGUST 21, 2018
Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”. He believes that customer success is the way to make customers stick to the brand longer, buy more and advocate for them.
Confirmit
SEPTEMBER 5, 2017
As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value.
CX Journey
OCTOBER 4, 2016
In early August, I shared my post titled Customer Experience Fuels Innovation on Twitter, and Peter chimed in to say, " It sure does !" Customer Service Week/CXDay We started our conversation talking about Customer Service Week and Customer Experience Day. Hold that thought for a minute.
Think Customers
MARCH 21, 2023
The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. Improving the employee experience in this way ultimately enhances the customer experience as well.
ijgolding
APRIL 4, 2017
It is also a reality that is becoming ever more significant in the fast moving, agile technology age that we human beings are now immersed in. We must never forget, that even though technology is moving at a remarkably rapid rate – it is the humble human being making it possible. I love the concept – it makes so much sense.
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