Customer Experience Professionals Employee Experience Leadership Measurement 
PeopleMetrics
JUNE 16, 2015
DISCLAIMER: The CX Feud is a game in which 150 customer experience professionals took our assessment about the presence, or absence, of customer centricity practices in their organizations. 7 in 10 say that the company shares customer feedback with employees. On your marks…. Let's start …. The CX Feud!
Horizon CX
DECEMBER 1, 2023
The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.
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Innovative CX
FEBRUARY 26, 2019
As we know all functions have some role in the end-to-end customer experience. There is one function that plays an important role in managing the customer’s journey in organizations, that of the customer experience professional. As professionals we are passionate about our roles and responsibilities.
ijgolding
SEPTEMBER 21, 2015
That is why I also advise people that I am a Customer Experience ‘Specialist’ – not an ‘expert’ – as I believe that anyone who champions a profession should be continually developing their specialism. Continuous professional development never ends!! Patrick Dempsey OBE.
CX Journey
MARCH 12, 2015
But it’s important to make a distinction between the two terms, because they differ in the ways they’re measured, improved, and capitalized on. Employee Engagement: The “I” Point of View Employee engagement is the functional and emotional connection that employees have with an organization. Particularly their alignment.)
Beyond Philosophy
JANUARY 7, 2016
We have had a significant increase in the number of organizations contacting us for help with their Customer Experience program. In many cases the initial focus on Customer Experience and new customer measures, like Net Promoter, delivered some improvements but they have been short-lived. My Prediction .
Beyond Philosophy
JANUARY 7, 2016
We have had a significant increase in the number of organizations contacting us for help with their Customer Experience program. In many cases the initial focus on Customer Experience and new customer measures, like Net Promoter, delivered some improvements but they have been short-lived. My Prediction .
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