CSM Magazine

JULY 21, 2023

In a rapidly evolving, increasingly customer-centric business landscape, enterprises are recognising the need for a deeper understanding of their customers. They are finding invaluable insights not in traditional market research, but in their contact centres, the bustling hubs of customer and colleague conversations.

Customer Insights 52

Customer Insights Insights Social Media Webinar 52

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Implement personalized product recommendations, targeted promotions, and customized content based on individual preferences and past interactions.

Retail 260

Retail Customer Experience Social Media NPS 260

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. As a consequence, many companies receive large volumes of customer data via phone calls.

Customer Insights 83

Customer Insights Feedback Insights Social Media 83

InMoment XI

FEBRUARY 2, 2024

Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite?

Social Media 295

Social Media Brands Management Metrics 295

Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 145

Social Media Customer Service Multi-Channel 2014 145

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 83

Insights Webinar Feedback Innovation 83

InMoment XI

NOVEMBER 20, 2023

How AI can improve Customer Experience (CX) Artificial Intelligence for Customer Experience is the use of technology and machine learning to enhance customer experiences. AI-driven insights provide consumer behaviors and preferences, as well as uncover new trends and overall a more personalized experience.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 83

Insights Webinar Feedback Innovation 83

SurveySparrow

JUNE 20, 2023

Organization use the potent tool known as the Customer Experience Dashboard to measure and improve the Customer Experience journey in an efficient manner. Hence, this article will discuss what a Customer Experience Dashboard is, how to use it effectively, and how it may offer insightful customer data.

Insights 52

Insights Net Promoter Score Customer Experience Social Media 52

ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results.

Customer Insights 56

Customer Insights Insights Multi-Channel Social Media 56

InMoment XI

OCTOBER 19, 2021

I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform. customer effort). customer effort).

Customer Experience 295

Customer Experience Social Media Call Center Metrics 295

ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results.

Customer Insights 50

Customer Insights Insights Multi-Channel Social Media 50

SurveySparrow

JULY 20, 2023

Get this – your customers are talking, whispering, and sometimes even shouting out the secrets to your business’s success. Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ What is Customer Experience Insights?

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

CloudCherry

AUGUST 13, 2019

It should provide opportunities for strategic insight and support data-driven decisions. What if you enrich your survey data with details from other sources, such as social media listening posts or support calls? Big or small, these changes make a difference to your customers. Ensuring you have clean data takes effort.

Insights 218

Insights Net Promoter Score Metrics NPS 218

InMoment XI

JANUARY 12, 2023

Many of the brands I’ve worked with for a long time are slowly coming to the realization that they cannot stick solely to surveys or another singular data source to get customer insights and input. Next, it’s vital to take the long view when looking at your customer relationships.

Social Media 529

Social Media Customers Connections Customer Retention 529

InMoment XI

FEBRUARY 5, 2024

Over 80% of consumers look at Google reviews before visiting or shopping at a business, and according to research by InMoment, customers don’t trust companies with lower than a 4-star rating average. Up to 94% say a negative review or social media comment has convinced them to avoid a company.

2024 260

2024 Competitive Advantage Consumers Feedback 260

CloudCherry

AUGUST 13, 2019

It should provide opportunities for strategic insight and support data-driven decisions. What if you enrich your survey data with details from other sources, such as social media listening posts or support calls? Big or small, these changes make a difference to your customers. Ensuring you have clean data takes effort.

Insights 150

Insights Net Promoter Score Metrics NPS 150

Lumoa

MARCH 31, 2021

We spend lots of time, energy, and effort getting feedback and insight from customers. In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? Knowledge is power. It’s a cliche saying.

Insights 83

Insights NPS Net Promoter Score Feedback 83

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Brands Information Feedback 98

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

Forrester's Customer Insights

FEBRUARY 1, 2021

A determined group of small investors have used the power of social media to punish “the smart money” by pushing the price of GameStop, a widely shorted stock, from $19 to $325 (as of this writing). It’s a story straight out of the Sherwood Forest, with a stopover in Holland. As the saga continues to […].

Social Media 49

Social Media Financial Management Customer Experience 49

Eptica

APRIL 11, 2018

Date: Wednesday, April 11, 2018 Why brands need to capture deeper customer insight from unstructured data. Author: Taoufik Massoussi Understanding customer needs and emotions is central to delivering the experience that today’s consumers demand. Published on: April 11, 2018. This is ignoring a goldmine of information.

Net Promoter Score 50

Net Promoter Score Customer Insights Insights Brands 50

CSM Magazine

APRIL 19, 2024

Getting to Know CX Software CX software includes applications and platforms that aim to enhance customer interactions, elevate satisfaction levels, and foster loyalty. The main objective of CX software is to equip businesses with the insights needed to create meaningful experiences for their customers.

Interaction 59

Interaction Engagement Net Promoter Score Social Media 59

Confirmit

MARCH 12, 2019

Last week we joined insights, research and marketing professionals from around the world at the Marketing Week Insights Show in London. What’s nice about this event is that we’re able to speak to people from every part of the marketing world – often the home of Customer Experience and Insight teams.

Insights 56

Insights B2C Events Social Media 56

Lumoa

FEBRUARY 7, 2023

This is where a Voice of the Customer approach can help by organizing and prioritizing customer insights into a usable format. In This Article: What is the Voice of the Customer (VoC)? Why you should care about the Voice of the Customer? How do you collect VoC data?

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. This type of feedback provides a more nuanced understanding of customer experiences and needs. Qualitative feedback is important in understanding customer needs. They learn how to enhance customer satisfaction.

Feedback 62

Feedback Social Media Banking Insights 62

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

ReviewTrackers

SEPTEMBER 13, 2018

Introduction: Consumer Insights. For many of today’s business organizations, obtaining consumer insights has become one of the most important strategic priorities. This allows them to understand more completely and accurately how customers feel and think, what they need and care about, and how they make purchase decisions.

Consumers 62

Consumers Insights Social Media Call Center 62

Lumoa

DECEMBER 19, 2023

Here are five creative ways to use AI for sentiment analysis: Use AI to detect emotions and provide better support experiences AI tools can assess emotions conveyed in substantial text inputs, such as customer reviews or feedback. Unveil and predict market trends AI goes beyond customer data analysis.

Social Media 83

Social Media Feedback Banking Automotive 83

Optimove

DECEMBER 28, 2023

To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 5 New Year’s Resolutions for Exceptional CRM Marketing 1. For more insights, contact us to Request a Demo.

Marketing 69

Marketing 2024 Social Media Download 69

Confirmit

JANUARY 27, 2020

I was delighted to be invited by Confirmit to a dinner held at the superb Kerridge’s Bar & Grill, together with a number of insight agency leaders. The aim of the evening, apart from having an extremely enjoyable time, was to discuss the future of the customer insight industry. This is available on Amazon! )

Insights 52

Insights Social Media Customer Insights Books 52

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. " mentality.

Social Media 62

Social Media Feedback NPS Insights 62

SurveySensum

JANUARY 16, 2024

The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? It consists of insights received from different customers about their experiences with your brand as well as your products or services.

Innovation 52

Innovation Feedback Social Media Demo 52

SurveySensum

JANUARY 16, 2024

The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? It consists of insights received from different customers about their experiences with your brand as well as your products or services.

Innovation 52

Innovation Feedback Social Media Demo 52

SurveySparrow

MARCH 24, 2024

Understanding the Discovery Phase The discovery phase serves as the foundation for the development of customer feedback tools. It involves a comprehensive exploration of customer needs, pain points, and expectations. Gathering Customer Insights A key aspect of the discovery phase is collecting customer insights.

Feedback 52

Feedback Multi-Channel Customer Insights Insights 52

BirdEye

MAY 1, 2023

Here are some of the key benefits customer reviews can provide: Provides valuable insights Customer reviews offer valuable insights that help you understand your customers’ preferences and needs. They’re like mini endorsements that you can share on your website, social media channels, emails, and more.

Social Media 97

Social Media Feedback Advertising Customers 97

SurveySparrow

JULY 26, 2023

Understanding the Voice of Customer (VOC) Voice of Customer (VOC) refers to the process of actively gathering and understanding customers’ opinions, preferences, needs, and expectations regarding a product, service, or brand. Think of VOC as a secret decoder ring that unlocks the minds of your customers.

Voice of Customer 52

Voice of Customer Social Media Competitive Advantage Customer Centricity 52