What is Customer Satisfaction (CSAT) Score – Definition, Calculation, Benefits, and More
SurveySensum
NOVEMBER 18, 2021
What is the customer satisfaction score aka CSAT score? Is it worth my and my customers’ time? Customer Satisfaction Score, commonly known as CSAT Score , is a business metric used by companies to gauge customer satisfaction after a certain interaction or on the overall experience of the customer. .
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