How to Use CX Metrics to Find Bottlenecks to Product Led Growth
InMoment XI
JUNE 14, 2022
The second NPS survey question is just as important, if not more so, than the score itself because this qualitative data tells you what you need to do to improve end user experience. Traditionally viewed as an indicator of growth (as mentioned above), NPS is also a crystal ball when it comes to retention. NPS Example: DocuSign.
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