Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Artificial Intelligence, a threat to Filipino telemarketers ? But, is this rate of adoption for better or for worse?

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

Oracle

NOVEMBER 9, 2020

We ‘re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

Competitive Advantage 76

Competitive Advantage Innovation Multi-Channel Banking 76

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

SmartKarrot

DECEMBER 4, 2020

With this responsibility, the chances of keeping up with stellar holiday customer service should not be shaken. A refreshing customer service experience paves the way for a new threshold. So how do you ensure that your customers revert for some more? Train your employees to pacify tensed customers .

Customer Service 10

Customer Service Loyalty Customers 2021 10

BirdEye

JANUARY 11, 2023

How do you use it effectively? How can you protect your data and privacy online? In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how? When it comes to successful social media content, it isn’t just what you post, it’s how you post it.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

Oracle

DECEMBER 7, 2020

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers drive success and build customer relationships that last. Getting customer service right.

E-support 69

E-support Telecommunications 2020 Sales 69

Gainsight

SEPTEMBER 24, 2019

This is a blog about how to create a strategy for dealing with sponsor change. In the age of big data, machine learning, and business intelligence, we have a very determinist view of our customers. Customer Chaos Theory. But because it’s me , I want to first talk a bit about quantum mechanics and causal determinism.

Chief Customer Officer 12

Chief Customer Officer Events B2B Information 12

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. PeopleMetrics Turns 20! Sean McDade: I just want to thank every employee who's ever partnered with me at PeopleMetrics and every client. Here's to 20 more.

2001 62

2001 2012 Feedback Books 62

Grade.us

MAY 28, 2019

Today, I'll share a comprehensive list of tools you can use to streamline workflows and increase production exponentially. It's most commonly used for blogging but supports other types of web content including media galleries and online stores. Need a flexible content structure but don't want to be limited in how you use your content?

2019 37

2019 Marketing Social Media Advertising 37

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

2023 98

2023 Customer Success Chief Customer Officer Customer Journey 98