InMoment XI
JANUARY 4, 2024
It can be argued that the customer experience is more important in retail than any other industry. With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.
Beyond Philosophy
JANUARY 4, 2024
It’s that time of year for one of my favorite traditions, my end-of-year reflections. I appreciate the opportunity to look back upon what has happened and what I learned from it. We did this on the podcast recently. My podcast partner and I came up with six we learned this past year, and I wanted to share them with you as well. So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your persona
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Cyara
JANUARY 4, 2024
Contact center technologies continue to evolve and enhance customer experience. As a result, contact center testing is growing in importance. In 2024, successful businesses will need to continue to keep their focus fixed on the customer journey. Industries are putting lots of focus on simplifying the customer experience. But while the customer may have an easier and more seamless journey, contact center management may not.
Gainsight
JANUARY 4, 2024
Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Customer Education is an impactful way to set up a rock-solid foundation for customer outcomes, and Popmenu has embraced this by providing an extensive resource hub for its customers.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ChurnZero
JANUARY 4, 2024
It’s an exciting time to be in customer success. New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. On the other hand, economic headwinds continue to constrain CS budgets and headcounts. Every investment dollar is harder to obtain, and CS leaders and their teams face more pressure than ever to deliver results. “2024 will continue to see the chief
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
JANUARY 4, 2024
Recently, Forrester hosted predictions events across Delhi, Bangalore, and Mumbai to discuss what awaits business leaders in 2024, providing me with the opportunity to connect with many of the 250+ CXOs who attended. A few key topics bubbled up to the top and genAI, not surprisingly, was one of them.
SmartKarrot
JANUARY 4, 2024
In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction. In this blog post, I will share my insights on the top six strategies to make your customer success team more efficient, tailored specifically for a technical and highly
Forrester's Customer Insights
JANUARY 4, 2024
Learn how to communicate the capabilities and competencies needed to deliver compelling digital customer experiences and advance your business strategy.
SmartKarrot
JANUARY 4, 2024
In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction. In this blog post, I will share my insights on the top six strategies to make your customer success team more efficient, tailored specifically for a technical and highly
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Zonka Feedback
JANUARY 4, 2024
Capturing and understanding customer feedback is important for any business striving to enhance its products or services. In today's competitive landscape, leveraging efficient survey builders and tools is the cornerstone of insightful feedback collection. From intuitive interfaces to diverse functionalities, these tools empower businesses to gather, analyze, and act upon customer insights.
Clarivate
JANUARY 4, 2024
Clarivate TM helps companies accelerate innovation, achieve long-term growth, and realize sustainable success. We are proud to share the wonderful stories our women IP experts, whose ingenuity and talent pave the way to major breakthroughs. Here is our next story in the series, spotlighting Pooja Pandey, Senior Director of Service Operations at Clarivate.
Brandwatch CX
JANUARY 4, 2024
Learn from the social data about the biggest New Year's resolutions this year. Whether you need inspiration for yourself or your brand, we have you covered.
Forrester's Customer Insights
JANUARY 4, 2024
The accessibility community was abuzz with reactions to news that digital accessibility platform vendor Level Access plans to acquire accessibility overlay provider UserWay.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
Brandwatch CX
JANUARY 4, 2024
Learn from the social data about the biggest New Year's resolutions this year. Whether you need inspiration for yourself or your brand, we have you covered.
Braze
JANUARY 4, 2024
Get a complete list of 2024 marketing predictions from top industry experts, as well as insights that brands need to know about.
Forrester's Customer Insights
JANUARY 4, 2024
Today, Google began rolling out Tracking Protection, a new feature that limits the use of cross-site tracking by deprecating third party cookies by default. Part of Google’s broader Privacy Sandbox initiative, this change affects 1% of Chrome users globally — about 30 million people.
Braze
JANUARY 4, 2024
How the NBA Uses Push Notifications to Celebrate History in the Making
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
SurveySparrow
JANUARY 4, 2024
What’s that one thing available in abundance, but you can’t make even the slightest sense of it unless you have it meticulously arranged? Oh yes, if your guess is data, you’re spot on! Now again, how do we perfectly lay it on the table? One popular way is using different types of charts and graphs! Surprisingly, that’s precisely what we are going to explore right now!
ShepHyken
JANUARY 4, 2024
This week, we feature an article by Ian Davi. He shares five practical strategies businesses can use to increase customer retention rates. We live in a world where competition is fierce, and consumers have many choices at their fingertips, making the pursuit of customer loyalty and retention essential. Your ability to retain existing customers directly impacts your bottom line — and you already know it’s cheaper to keep customers than to acquire new ones.
Expert insights. Personalized for you.
260 
Let's personalize your content