Sat.Oct 01, 2022

Product Feedback: 4 Steps to Improve Your Products

Zonka Feedback

“ Perfection is not attainable, but if we chase perfection, we catch excellence. ” - Vince Lombardi. The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe.

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Guest Post: How To Get Customer Service, Sales & Marketing Teams On The Same Page

Shep Hyken

This week, we feature an article by Dmitry Dragilev, Founder of the keyword and SEO tools, , JustReachOut , and Chief SEO Geek. He shares how to get your customer service, sales, and marketing teams in sync.

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Trending Sources

5 Restaurant review sites that will bring you more customers


If you own a business in the restaurant industry, you already know how important review sites are. Most customers will visit review sites to decide where they should dine next. That’s why it’s important to make sure your business is listed on as many review sites as possible.

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How customers memories can be altered and why we all forget things. (Memory Mini series 3/3)

Beyond Philosophy

When it comes to the behavioral sciences, I love their take on memory. I love it so much, that we did a podcast mini-series on it in three parts. In the first part , we talked about why memories are essential to experiences, when we use them to decide sometimes, and how memories form.

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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

How to increase net revenue retention with Customer Success qualified leads (CSQLs) and strategic operations


Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? Organizations invest in MQL and SQL processes without fail. But they stop short of extending that same support to CS generate high-intent leads.

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More Trending

Sinch and Zapier Expand Partnership to Deliver Widest Range of Messaging to Businesses — Seamlessly

CSM Magazine

New integration enables Zapier customers to connect existing business apps and processes to messaging channels with Sinch’s Conversation API.

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Nailing Chat Is Hard. Here’s How To Get It Right. 

Forrester Digital Transformation

I have spent the better part of the last decade helping enterprises with their digital channel strategies.

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Customer Service Necessity: How Are You Handling Emails From Your Customers?


Sometimes it seems like the most convenient way to communicate with customers is in constant flux. As fewer people prefer to call and hope they’ll meet a human representative on the receiving line, more are happy to get a text message directly to their phone.

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Seven Top Digital Customer Experience Trends for the Next Five Years


The digital transformation trends that could make all the difference in how your customers experience you.

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CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

SMS Surveys: The Ultimate Guide


In this day and age, it’s all about the mobile user experience. People are constantly on their phones, and businesses need to find new ways to connect with them. One great way to do that is through SMS surveys. In this guide, we will explain: What SMS-based surveys are.

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What Omnichannel Was MEANT To Be


“The promise of omnichannel contact center” has failed to come true not because technology has failed us, but because it was the wrong starting goal. The post What Omnichannel Was MEANT To Be appeared first on Glia Blog | Digital Customer Service Explained. Contact Center ChannelLess omnichannel

Surprising Digital Maturity Adoption Trends for B2B Marketing


When searching for leading examples of one-to-one marketing, experience personalization, and customer engagement channels , few would start with B2B companies. In many key areas, B2B organizations have lagged more than other business models and industries with digital transformation maturity

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2022 Khoros Kudos Awards Winners and Runner-Ups


The Khoros Kudos Awards is Khoros' annual customer awards program, in which we collect and reward customers on the incredible success stories they have with Khoros We received 77 submissions across 11 categories this year, and the following were determined by our Atlas Community and our expert judging panel as the Winners and Runner-Ups: Holistic Customer Engagement Platform: Viessmann (Winner), General Motors and Swisscom (Finalists).

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

Product Announcement: Microsoft Teams Integration Speeds Up Collaboration and Taking Action on Feedback


New Integration Simplifies Responding to Feedback and Collaborating on Survey Design. By Vanessa Bagnato, Director of Product Marketing, Alchemer. In September 2022, the Alchemer product team launched the Microsoft Teams integration, expanding the list of available integrations for our platform.

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Janet Sykes

2020 Research

In this edition of our Around the Globe series, we meet up with Janet Sykes, account manager for Schlesinger Group, Germany in New Mexico, USA. Working as a liaison between the German team and clients for over 5 years, Janet had this to say about her experience. Q: What makes your location special?

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How and Why Outsource Web Development Philippines?

Magellan Solutions

Pros of Having Outsource Web Development Philippines. Outsourcing websites is currently a prevalent trend. . However, there are still a number of questions regarding how and why to outsource web development Philippines even if you already have an idea for a website that may support the expansion of your business. Software development and outsourcing are necessities since digital growth makes it necessary to have a web presence.

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Consumer Insights Strategies for Marketing Leaders

2020 Research

Understanding your customers is essential to creating a successful marketing plan. A strong consumer insights strategy enables you as a marketer to gain the critical customer knowledge you need before tackling your marketing strategy.

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Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

The Forrester Enterprise Architecture Award Finalists For EMEA

Forrester Digital Transformation

Customer requirements and business needs are constantly changing. In order to successfully address those shifts, organizations are left with no choice but to align their ecosystems.

Sep 30 – Customer Success Jobs


Role: VP of Customer Success Location: Remote, Boston, MA, US Organization: Eleanor Health As a VP of Customer Success, you will lead, mentor and motivate a team of customer success professionals.

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