Customer Service Necessity: How Are You Handling Emails From Your Customers?
Kustomer
OCTOBER 1, 2022
Sometimes it seems like the most convenient way to communicate with customers is in constant flux. As fewer people prefer to call and hope they’ll meet a human representative on the receiving line, more are happy to get a text message directly to their phone. Meanwhile, an immeasurable number of emails are still being sent and received. As our recent report on the future of customer service details, more instantaneous channels are regularly preferred by younger consumers — specifically text mess
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