4 CX changes to prepare for as the public sector embraces the cloud
Think Customers
JULY 19, 2021
Customer experiences have transformed seemingly overnight, with enhanced digital tools and technology, work-from-home operations, and empowered customers. These changes, while led by private industry, are now expected in government services as well. Many government agencies are being asked to add more digital channels, flexibility and speed to public-facing operations while also maintaining strict levels of security and compliance.
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