Experience Investigators by 360Connext

JULY 7, 2023

How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives 9AM on Thursday, 7/13 Register Here In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX?

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Customer Experience Measurement Communication Customers 271

BirdEye

JULY 7, 2023

Today’s customers expect answers in real time. That’s why a customer service chatbot is a necessary tool for a successful business. With this tool, you can quickly and accurately respond to customer service questions, even if it’s at midnight. It has the capability to answer frequently asked questions as well as offer product and service suggestions to drive sales.

Customer Service 96

Customer Service Social Media Banking 2008 96

Experience Investigators by 360Connext

JULY 7, 2023

In this webinar replay, you’ll discover: How to tell if your CX goals were reasonable and set up properly to achieve success 5 questions you can use to ensure that other leaders within your organization understand – and appreciate – what you’re trying to accomplish An easier way to ensure that everyone in your organization understands CX – and buys into their unique role in delivering excellence Whether you’re gathering the right feedback for the goals you’re trying to achieve

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2023 Webinar Customer Experience Feedback 257

Doing CX Right

JULY 7, 2023

Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing ony July 10. The post Golden Ticket to Customer Experience Event July 2023 appeared first on Doing CX Right.

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Events 2023 Customer Experience Hotels 97

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Experience Investigators by 360Connext

JULY 7, 2023

In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX? Join Jeannie Walters, CCXP, and Founder of Experience Investigators, for this complimentary training session to discover: 4 of the most common objections you’re likely to face when pitching new CX initiatives A step-by-step approach to address these objection

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Customer Experience Measurement Communication Customers 143

SurveySensum

JULY 7, 2023

Emma wants to buy a microwave as she’s recently moved to a new place. While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. She found two options she liked but couldn’t decide on, so she saved them to her wishlist. To Emma’s surprise, Croma later emailed her with a personalized discount.

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Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

SAP Customer Experience

JULY 7, 2023

Get ready for the most highly anticipated SAP community event of the year! We are thrilled to announce the upcoming SAP Inside Track Bengaluru on August 19th, 2023. Following the tremendous success of our earlier event (Blog Post Link), we are excited to bring together the SAP community once again.

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2023 Events Blog User Experience 78

SurveySensum

JULY 7, 2023

Emma wants to buy a microwave as she’s recently moved to a new place. While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. She found two options she liked but couldn’t decide on, so she saved them to her wishlist. To Emma’s surprise, Croma later emailed her with a personalized discount.

Net Promoter Score 52

Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

Gainsight

JULY 7, 2023

Many organizations face the challenge of a fragmented customer journey—especially because their tech stack, with many disparate customer-facing tools and resources, is disjointed and disconnected. Fragmented technologies pose a major challenge to organizations striving to deliver cohesive customer experiences, especially those looking to: Deliver digital-led onboarding motions as their business scales Create time-saving efficiencies with one-to-many motions Establish self-serve resources aligne

Customer Success 52

Customer Success Touchpoint Customer Journey 2023 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

SaleMove

JULY 7, 2023

Addressing the needs of your under-represented banking users can give everyone a better experience. See how accessibility features benefit all. The post The Cut Curb Effect: How Helping One Can Help Everyone appeared first on Glia Blog | Digital Customer Service Explained.

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Banking Blog Customer Service Customers 52

Zonka Feedback

JULY 7, 2023

Using Intercom and looking for NPS Survey Tool to measure your Customer Loyalty? Here's a list of top NPS Tools for Intercom you can use. The cloud-based technology company Slack has capitalized on the pent-up demand for a workplace communications tool and has become the tech darling of Silicon Valley. But do you know how? Customer loyalty!

NPS 52

NPS Loyalty Measurement Communication 52

BirdEye

JULY 7, 2023

Your Facebook Messenger inbox can be an essential communication and marketing tool for your business. But the inbox can get cluttered with the continuous onslaught of messages from leads, customers, and vendors. Knowing how to delete messages on Messenger can help you prioritize important messages and grow your business efficiently. Table of contents Why you may need to delete Facebook messages How to delete messages on your Facebook Messenger app How to unsend a message FAQs on how to delete me

Social Media 52

Social Media Download Customer Experience Management Sales 52

Happy or Not

JULY 7, 2023

Asking customers for feedback is not just a courtesy but a strategic move that can significantly benefit your business. By actively seeking customer feedback, companies demonstrate their commitment to customer satisfaction and show that they value their customers’ opinions and experiences. In this article, we’ll explore 10 proven methods to make it easy for customers to share feedback.

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Feedback Customer Satisfaction Touchpoint Insights 36

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Zonka Feedback

JULY 7, 2023

Check out the four key customer satisfaction metrics that every business must track and measure to delight their customers.

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Customers 52

Braze

JULY 7, 2023

In this guide, we’ll provide you with the tools, resources, and guidance needed to do just that.

Marketing 52

Marketing Customer Engagement Engagement Customers 52

Middlesex Consulting

JULY 7, 2023

The aftermarket is all the activities that original equipment manufacturers (OEMs) and their dealer network perform to keep the customer’s equipment working as designed and delivering the value from outcomes the customer purchased. The aftermarket usually involves interaction with service and support people but may be limited to interacting with automated systems like eCommerce.

Consulting 15

Consulting Interaction Customers Loyalty 15

Braze

JULY 7, 2023

At this year's SaaStr Europa, held on June 6-7 in London, Bill Magnuson, Cofounder and CEO at Braze, took the stage to explore how brands can meet and overcome today's challenges and set themselves up for stronger future performance.

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2023 Brands Customer Engagement Engagement 40

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

SmartKarrot

JULY 7, 2023

Whether you are a business owner or a person with a key managerial role, understanding white space analysis is crucial for you. White space in business is like a blank canvas representing customers’ unmet needs waiting to be filled. If you are unaware of the processes to find those blank canvases or the ideas to fill those with customer satisfaction, you are lacking something very major.

Customer Satisfaction 10

Customer Satisfaction Loyalty B2B Return on Investment 10

Blueshift

JULY 7, 2023

With the increasing dominance of mobile usage, it is essential for marketers to step up their mobile marketing game. Stay ahead of the curve by implementing innovative mobile marketing strategies to capture the attention of mobile users. According to this Statista report, there will be nearly 7.5 billion mobile users in the world by 2025. This implies that there is still a lot of scope and untapped potential that you, as a marketer, can leverage to reach your audience at the right time and the

Communication 10

Communication 2025 Innovation Blog 10

Braze

JULY 7, 2023

To dig deeper into how this approach helps brands leverage the Braze platform in new and inventive ways that drive results, let’s take a look at the two key places Braze is built to support messaging extensibility: Extensible messaging channels and extensible messaging features.

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Marketing Brands 52

Centercode

JULY 7, 2023

If you ever find your beta program encountering resistance, take a look at where it fits in the big picture. No man is an island, and the same goes for beta programs. The more disconnected your work is from others, the harder it becomes to see the good you’re doing. But there’s one sure-fire way to get more recognition for your beta tests — sharing your test data with others.

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information

ShepHyken

JULY 7, 2023

This week, we feature an article by Manpreet Singh Chawla. He writes about how using mobile apps can enhance customer engagement. At the present time, Google Play and App Store both have over 4.4 million apps available, which are installed on over 6.6 million smartphones globally. It is estimated that one out of every five people around the world has a smartphone with internet services available in it.

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Customer Engagement Engagement Social Media Customer Satisfaction 118

Centercode

JULY 7, 2023

As a follow-up to our product readiness checklist, we put together a list to help prepare your testers for beta. You put a lot of time into planning your beta test and recruiting great testers. With all of the moving pieces involved, it can be tough to keep track of everything you need to communicate to your testers before the test starts. Here’s a list of a tasks that need to be completed to prepare your testers for success.

Communication 52

Communication 52

Centercode

JULY 7, 2023

Beta testing is appealing to users for many reasons. The exclusive chance to experience something new before anyone else; an opportunity to be a part of the development process; and the wonderful incentive at the end of the test all drive them to sign up. However, beta testing is also a terrific experience for the manager.

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Management 52

Centercode

JULY 7, 2023

For anyone that’s had to stand in front of their executives and justify their budget or make the argument for additional resources, you know that calculating the return on investment (ROI) of a business process is both incredibly hard and incredibly valuable.

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ROI Return on Investment 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement