Forrester's Customer Insights

APRIL 22, 2019

Over the past few years, drones have transitioned from military-only applications into a strategic asset that is transforming a range of industries such as construction, real estate, insurance, and agriculture.

Insurance 38

Insurance Technology Customers 38

Forrester's Customer Insights

APRIL 12, 2019

“If You’re Not Paying For It, You’re The Product. ” If you have worked in or around tech for the last decade, you have heard — or likely spoken — this irreverent remark about the data economy. While critics are all too willing to give this judgment on the use of consumer […].

Consumers 37

Consumers Innovation Customers 37

Forrester's Customer Insights

APRIL 22, 2019

Our 2019 B2C Marketing predictions hone in on the impact of rising customer power. Forrester has been evangelizing the age of the customer for a decade, but the message is approaching a crescendo.

B2C 42

B2C Marketing 2019 Consumers 42

Talkdesk

APRIL 8, 2019

These policies are readily available to all employees and include governance and risk management, human resources security, security of systems and facilities, operations management, incident management, business continuity management, monitoring and security testing and privacy.

Government 45

Government Contact Center Information Blog 45

LiveChat

APRIL 24, 2019

By clicking "TRY IT FREE" you create an account and agree to our Terms and Conditions and Privacy Policy. We offer 30 days LiveChat free trial, so if you still don’t have LiveChat on your website, now is the right time to change it! Turn your website visitors into customers! Try LiveChat for free! TRY IT FREE.

Management 28

Management Measurement Sales Blog 28

Kustomer

APRIL 18, 2019

Added a new notification for agents when sending a Twitter Direct Message (DM) that is not delivered due to customer privacy settings that block DMs from sources they are not following and have not DMed. Improved translation accuracy for the “End Chat” prompt in chat window.

Multi-Channel 40

Multi-Channel Events Customers Marketing 40

Talkdesk

APRIL 29, 2019

It also covers metrics associated with incidents and specific requirements regarding privacy incidents (aligned with GDPR, HIPAA and PCI). Post-incident includes the need to do a post-mortem of the incident and incorporate learning and controls. Additionally, it includes a severity matrix and incident classification (type of incident).

Contact Center 42

Contact Center Events Metrics Management 42

CSM Magazine

APRIL 25, 2019

It also stems from data and privacy concerns, as well as company values and beliefs. This has largely come around due to social media. Customers are used to being able to interact directly with businesses online, and this is used to build up trust. Similarly, they also want a more personalized service these days.

Hospitality 40

Hospitality Social Media Customer Satisfaction Customers 40

Bold360

APRIL 8, 2019

Because of privacy laws in the US and Europe, getting meaningful data on the contact level is difficult. With more and more data from all the marketing efforts, AI helps you analyze which activities most probably lead to conversion. It helps get more meaningful attribution data for your spend.

ROI 40

ROI B2B Marketing Technology 40

Gainsight

APRIL 16, 2019

If you are ready to start a public search, make sure to check this box in your LinkedIn privacy settings. Recruiters are generally placing VP level candidates so they are not that helpful for a CSD. It’s also time to activate your network as they can refer you and may know about hidden opportunities.

Customer Success 40

Customer Success Reference Leadership Customers 40

Forrester's Customer Insights

APRIL 4, 2019

Apple first introduced Intelligent Tracking Protection (ITP) in 2017, but the latest update (2.1) creates a new set of challenges for advertisers, publishers, and tech vendors that make money from online behavioral advertising (OBA), attribution, web analytics, testing, and personalization.

Advertising 52

Advertising 2017 Measurement B2C 52

Fox Metrics

APRIL 30, 2019

If your business is on a global scale, then you need to pay close attention to what vendors are offering you in terms of privacy, security, and standards. Whether relational or event data, the speed of essence and a good CDP should do that. It Should be Secure and Policy Compliant.

Events 40

Events 2017 Insights 2018 40

Forrester's Customer Insights

APRIL 2, 2019

Tech Sells, And Everyone Is Buying What do McDonald’s, Honda Motor Co., and Nike all have in common? These 50-year-old-plus global giants have all acquired small tech startups within the last year. McDonald’s just bought Dynamic Yield, an Israeli-based, AI-powered personalization tech company.

Marketing 40

Marketing Innovation Technology 40

Grade.us

APRIL 17, 2019

This massive course has 15 modules or projects covering the fundamentals of digital analytics, building a business case for analytics, research, reports, privacy and ethics, data analysis fundamentals, conversions on boarding and more. It's an unbelievably deep dive into web analytics. This course is massive. Another outstanding detail?

2019 21

2019 Social Media Metrics Marketing 21

Forrester's Customer Insights

APRIL 25, 2019

[This post was co-authored by my colleague Christian Austin] Of the 16 technology markets Forrester monitors for VC funding trends, the $2.1B raised by Regulatory Technology (RegTech) ranked 14th in 2018.

2018 35

2018 Technology Marketing Insurance 35

Retently

APRIL 11, 2019

Many people want to keep their lives private and any calls from a company might be perceived as a privacy violation and therefore blocked or added to “do not call” list. Just like with text surveys, calling a person to get feedback might feel too personal and intrusive.

NPS 87

NPS Multi-Channel E Commerce Feedback 87