CSM Magazine
FEBRUARY 22, 2023
Customer experience planning is essential to the success of any organization. By creating a great customer experience, you can increase customer satisfaction and loyalty. Here are 10 tips for success.
ClientSuccess
FEBRUARY 22, 2023
Have you ever wondered about the difference between customer success and customer support? While both are important for ensuring customer satisfaction and retention, they have different objectives and approaches.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
FEBRUARY 23, 2023
Today’s customer service personnel are being asked to deliver higher quality service across more products, more complex products, and at more significant volumes than ever before.
CSM Magazine
FEBRUARY 20, 2023
Have you ever wondered if the future of customer service can be social media? In this article, we will discuss how social media is rapidly changing the customer service industry. Social media is now an evolving contact channel integrated into the domain of customer service.
Advertisement
Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
ShepHyken
FEBRUARY 21, 2023
Ten years ago, I wrote an article about why delivering an amazing customer experience is important.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
PeopleMetrics
FEBRUARY 21, 2023
Picture this: your customer experience (CX) team has gone through your customers’ feedback, identified regular pain points in the customer journey, and found solutions to reduce friction and retain more customers.
BirdEye
FEBRUARY 21, 2023
Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s an essential part of our everyday lives, and there are no signs it’s slowing down. Social media is also a powerful marketing tool used by businesses of all sizes.
Lumoa
FEBRUARY 21, 2023
VoC — or Voice of the Customer programs — helps businesses learn more about their consumers’ wants, needs, and preferences.
MyCustomer
FEBRUARY 23, 2023
Loyalty How to increase prices without losing customers
Advertisement
Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Upstream Works
FEBRUARY 22, 2023
By: Rob McDougall, CEO, Upstream Works Software They say an elephant never forgets. Unfortunately, many contact centers have the unfortunate habit of doing just that. With the addition of new AI channels, the problem is only going to get worse.
BirdEye
FEBRUARY 21, 2023
Are you curious about how people use social media? Are you trying to understand the impact it has on our lives? Social media statistics can provide valuable insights into these questions and more.
DemandJump
FEBRUARY 21, 2023
Which Are the Best SEO Strategies? Every day, marketers wrestle with the question of how to develop and execute an effective search engine optimization (SEO) strategy.
MyCustomer
FEBRUARY 20, 2023
Engagement A single executive chief customer officer is wrong
Advertisement
Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
.png)
Magellan Solutions
FEBRUARY 20, 2023
Negotiations are typically necessary before coming to a business deal. Each party typically makes some compromises during a contract negotiation to obtain what it truly wants. When negotiating a contract, it’s important to remember that both parties want to come away with a good result.
BirdEye
FEBRUARY 23, 2023
Artificial Intelligence (AI) is taking the world by storm, transforming how local businesses operate and interact with customers through digital channels.
ShepHyken
FEBRUARY 20, 2023
Top Takeaways: Customers have different levels of tolerance when sharing their information with brands. Some customers are willing to share everything with a brand, some refuse to share anything at all, and there are those that fall in between. This range makes up the different data personas.
Doing CX Right
FEBRUARY 20, 2023
Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life. The post Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive appeared first on Doing CX Right.
Advertisement
When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
MyCustomer
FEBRUARY 22, 2023
Loyalty Reimagining CX: Natura & Co's Gianfranco Cuzziol
CSM Magazine
FEBRUARY 24, 2023
Customer service is a vital component of any successful business. The way a business deals with its customers can determine whether it thrives or fails. Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty.
ShepHyken
FEBRUARY 19, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Gainsight
FEBRUARY 21, 2023
Customer success (CS) is a multifaceted discipline. It’s both art and science. It’s a balance of high-touch and digital-touch interactions. It’s about creating efficiency while also building deep relationships. At the heart of this juggling act is Customer Success Operations (CS Ops).
Advertisement
Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
MyCustomer
FEBRUARY 21, 2023
Engagement The myth of CX ROI that costs companies millions
CSM Magazine
FEBRUARY 24, 2023
Salesforce CRM and ServiceNow Integration is for customer service agents who must quickly provide consumers with the information they need on the spot.
SurveySparrow
FEBRUARY 22, 2023
Hark ye, witches and wizards, for we bring tidings of great importance. As we journey through the magical world of business, it is crucial to heed the voices of those for whom we craft our potions and cast our spells – the customers.
SaleMove
FEBRUARY 24, 2023
Some things are better together: Here’s how Glia Call Center combines digital and phone service to create a dynamic customer service duo. The post A Perfect Match: How Glia Call Center Creates a Customer Service Power Couple appeared first on Glia Blog | Digital Customer Service Explained.
Advertisement
Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
Expert insights. Personalized for you.
52 
Let's personalize your content