5 Reasons Why your Field Service Performance Metrics should include Customer Effort Score
TechSee
OCTOBER 5, 2020
91% of companies surveyed stated that NPS or another alternative CSAT KPI was a key field service performance metric for their organization. As a central part of CX metrics, Customer Effort Score (CES) is emerging as a core KPI in field services. Why Customer Effort Score Is an Important Field Service Performance Metric.
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