What is Workforce Engagement Management? (And Why it Matters)
Playvox
MARCH 29, 2022
As one of the newest terms to enter the contact center space, workforce engagement management (WEM) is much more than a simple change in the words we use. From Optimization to Engagement. By contrast, if you were to ask contact center agents whether they’d like to be engaged, the response is much more likely to be yes!
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