article thumbnail

5 Things We Learned from EMEA Customer Experience Experts at XI Forum Europe

InMoment XI

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! 5 Pieces of Advice from Our EMEA Customer Experience Experts. #1: 1: Managing Experiences Is Not Enough—The Future Is Experience Improvement.

article thumbnail

The Role Of Employee Self-Service In Workforce Management

Playvox

When thinking about workforce management (WFM), often people think of forecasting and scheduling. However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. Ensuring that employees can be a part of managing their schedule has big benefits.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top Stories about Employee Experience 

SurveySparrow

A report from Achievers stated that only 19% of employees feel engaged in their organizations. So, here, we’ve we’ve given you five employee experience examples to show you how big companies are investing time in their employees. A poor employee experience can ripple your business for a lifetime.

article thumbnail

Workforce Management for Call Centers: What You Need to Know

Playvox

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers?

article thumbnail

Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX

Quadient

Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX. Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. Digital and omnichannel connection. Andrea Haughton. Wed, 02/09/2022 - 15:39.

article thumbnail

Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX

Quadient

Exciting enhancements to Inspire Flex superpower great omnichannel CX and EX. Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. Digital and omnichannel connection. Andrea Haughton. Wed, 02/09/2022 - 15:39.

article thumbnail

Revolutionizing Customer Experience: Crafting an Effective Customer Experience Strategy

InMoment XI

Instead, your brand needs to have incredibly intentional customer experience management techniques in place. In this article, we’ll cover the customer experience, what your customer experience strategy needs, how to overcome challenges, and how to get started. Learn more about our services today!