Playvox

JUNE 7, 2023

While workforce management on the whole can sound boring, high-tech, and at times confusing, there is logic to the madness. Do we have enough employees to handle the workload volume without the customer waiting several minutes for someone to assist them? I was usually met with a blank look. Are our employees productive ?

Management 52

Management Contact Center Omnichannel Metrics 52

Magellan Solutions

JULY 29, 2021

The age of artificial intelligence (AI) is now very much upon us. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . AI is a “treat” in telemarketing Philippines.

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence (CI) is becoming a prominent competitive advantage in this age of increased competition with other organizations. We already knew that customer-centricity is critical for any SaaS company’s success. However, there are other aspects to being a customer-centric company. What is Customer Intelligence?

Customer Success 52

Customer Success Net Promoter Score Customer Centricity Customers 52

Oracle

NOVEMBER 27, 2019

Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech.

Retail 74

Retail Innovation 2019 Multi-Channel 74

NetBase

MAY 25, 2020

As the world recuperates and consumers everywhere are feeling hesitant to resume life as usual, recovery mode must be focused on supplying what customers need – and those needs have changed drastically in the past few months. Retaining customers in the long run depends on how well your brand adapts. Here’s how.

Customer Retention 60

Customer Retention Healthcare Consumers Financial 60

SmartKarrot

NOVEMBER 19, 2021

For most of us, the ultimate form of luxury would be to have an assistant who would always listen to your calls, anticipate your every need, and take the desired action. That luxury can now be availed of thanks to voice intelligence. . But voice assistants are primarily different from virtual assistants.

Definition 10

Definition Consumers Customer Success B2B 10

Solvvy

AUGUST 22, 2022

As customer expectations increase, implementing artificial intelligence (AI) customer service is becoming more important to business growth strategies. . Customer service is often the face of your company. ” Going the extra mile can make a positive impact on customer retention.

Customer Service 89

Customer Service Innovation E-support Net Promoter Score 89

John Paul

JULY 26, 2018

To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Modern technology is streamlining this process. Because of this, technology has remained been behind-the-scenes.

2018 45

2018 Technology Hospitality Hotels 45

Magellan Solutions

AUGUST 9, 2021

With the number of people using the internet to find their desired products and services, it’s important to be aware of your digital marketing tactics. . So how exactly can you attract quality leads for your business in 2022? So how exactly can you attract quality leads for your business in 2022? . B2B Personalization.

B2B 40

B2B 2022 Call Center Omnichannel 40

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

2020 52

2020 Omnichannel Multi-Channel Social Media 52