BlueOcean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?

Customer Success 177

Customer Success Contact Center Average Handle Time Touchpoint 177

Experience Investigators by 360Connext

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Customers expect (and deserve!) If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. And how do offshore solutions, interpreters, and texting play a role?

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” Arden could not have imagined the challenges of managing a business’s online reputation. In fact, your business’s local search engine optimization (SEO) reputation signals search engines about your brand.

Management 109

Management Demo Brands Consumers 109

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? This small act can transform a casual customer into a loyal advocate, amplifying the positive perception of your business.

Feedback 149

Feedback Social Media Customer Satisfaction Loyalty 149

CSM Magazine

APRIL 19, 2024

In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. One effective strategy that is gaining popularity is using Customer Experience (CX) software. This tool can make a difference in how businesses engage with customers and build connections.

Interaction 59

Interaction Engagement Net Promoter Score Social Media 59

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business.

Management 115

Management Social Media Brands Consulting 115

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Designed to accurately assess customer sentiment, Net Promoter Score has several benefits that other customer satisfaction metrics don’t.

Net Promoter Score 142

Net Promoter Score Consulting NPS Customer Success 142

BirdEye

FEBRUARY 14, 2023

The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. Table of contents What is an online reputation management consultant?

Consulting 97

Consulting Management Social Media Multi-Channel 97

BirdEye

JUNE 15, 2023

It’s a valuable and cost-effective method for attracting new customers by leveraging existing client relationships. Table of contents How do you start a refer-a-friend program? 7 top refer-a-friend program ideas Benefits of a refer-a-friend campaign How do you effectively promote a refer-a-friend program?

Reference 98

Reference Sales Social Media Brands 98

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. You can grow, scale, and develop your business if you understand your customers’ feelings about you. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

delighted

FEBRUARY 26, 2024

Even if you’re just starting your customer experience (CX) management program, you’ve probably heard of Net Promoter Score (NPS): it’s one of the most popular customer experience metrics to measure customer loyalty and satisfaction. What is NPS?

NPS 97

NPS Net Promoter Score Reference Feedback 97

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Why does this matter so much?

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

Net Promoter Score 78

Net Promoter Score NPS Marketing Management 78

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started. What’s NPS All About?

NPS 78

NPS Net Promoter Score Feedback User Experience 78

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

Comm100

MAY 7, 2024

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service expectations than they did just one year ago, according to a recent Microsoft study. So how can businesses rise to mee these expectations, while keeping a lid on budget and resources?

Customer Service 52

Customer Service Omnichannel Social Media Customer Satisfaction 52

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023.

Sales 110

Sales 2023 Demo Social Media 110

BirdEye

AUGUST 31, 2023

A memorable online reputation makes all the difference in a business’s success. This involves many aspects, but one critical element is managing Google reviews effectively. For this, automating Google reviews has become a strategic approach to enhancing your brand’s image and credibility. Watch the Free Demo Now.

Demo 110

Demo Feedback Insights Consumers 110

Magellan Solutions

AUGUST 10, 2023

This is especially true if you’re not only after social networking but also for brand awareness. Let’s see how these Artificial Intelligence (AI) tools streamline and optimize your digital marketing efforts as the demand for social media marketing increases.

Social Media 98

Social Media Advertising Metrics Insights 98

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. It’s essential to not only gather this valuable feedback but also understand how to harness its power. Reviews serve as a resource for prospective customers to make informed decisions.

Social Media 97

Social Media Feedback Advertising Customers 97

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. How to develop a lawn care marketing strategy? How to market lawn care businesses? How to market lawn care businesses?

Marketing 63

Marketing Social Media Advertising User Experience 63

Thematic

FEBRUARY 19, 2024

trillion due to frustrating customer experiences annually. Good customer experiences aren’t just about aesthetics or functionality. Creating a customer experience (CX) that builds a connection with customers, demonstrates that you value their time and preferences. How do you quantify the impact of CX?

Customer Experience 62

Customer Experience Net Promoter Score NPS Loyalty 62

Thematic

FEBRUARY 19, 2024

trillion due to frustrating customer experiences annually. Good customer experiences aren’t just about aesthetics or functionality. Creating a customer experience (CX) that builds a connection with customers, demonstrates that you value their time and preferences. How do you quantify the impact of CX?

Customer Experience 62

Customer Experience Net Promoter Score NPS Loyalty 62

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Ask for customer reviews 8. Leverage local SEO Learn how to promote your local business by leveraging local SEO.

Seminar 98

Seminar Social Media Advertising Workshop 98

BirdEye

NOVEMBER 22, 2023

In a field as trust-dependent as law, mastering review management is not just beneficial; it’s essential to your practice’s success. Friends and family are the most trusted resources for evaluating reputation, immediately followed by customer reviews. First, they’ll turn to friends and family for recommendations.

Management 110

Management Demo Feedback Social Media 110

Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. Yet managers continue to fall short. Highly engaged teams outperform the rest in business outcomes critical to your organization’s success.

Contact Center 79

Contact Center Feedback Culture Engagement 79

SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. But WHY is customer experience so important?

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

Lithium

APRIL 2, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

2024 52

2024 Webinar Roadmap Events 52

BirdEye

SEPTEMBER 12, 2023

There is heavy competition among brands on social media. Social media marketing is important for businesses of all sizes as it helps you reach your target audience, build relationships, and foster a community that aids brand recall efforts. Understand their content to identify gaps and determine how to differentiate yourself.

Social Media 105

Social Media Measurement Brands Leadership 105

BirdEye

MAY 3, 2023

This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. A lot of time, money, and valuable resources go into designing and executing each campaign.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Put simply, chiropractors need marketing to boost visibility, bring in new patients, and foster loyalty and referrals.

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. Juggling creative expression with the practicalities of project management and client interactions adds complexity.

Marketing 110

Marketing Social Media Advertising Workshop 110

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Customer Satisfaction 93

Customer Satisfaction Feedback Interaction Insights 93

CSM Magazine

SEPTEMBER 21, 2023

The report highlights the essential role of hybrid and remote contact centre agents, the expected impact of artificial intelligence (AI), and agents’ readiness to act as brand guardians in the face of evolving consumer demands. However, managers expressed that agents are not yet ready to meet the demands of an AI-fueled future.

Customer Service 59

Customer Service Contact Center 2023 Customer Centricity 59

BirdEye

OCTOBER 26, 2023

Your Google Business Profile plays a pivotal role in whether a potential customer selects your business or a competitor’s. Google My Business photos enable potential customers to understand your business, explore your products, services, and view your completed projects. So, adding photos can directly boost your local SEO efforts.

Demo 58

Demo Brands Healthcare Connections 58

CSM Magazine

APRIL 25, 2023

Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service. Therefore, more than ever, agents need support to boost their energy and confidence.

Contact Center 52

Contact Center Call Recording Customer Centricity Brands 52