Thematic

JUNE 9, 2022

Is your company getting the insights they need from customer feedback? And you know the insights are there. But unless you're able to translate everything into the language of your organization, and tailor insights to your audience, you may miss your chance to make an impact. ?This What metrics really matter?

Feedback 62

Feedback Roadmap Insights Metrics 62

Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. Each touchpoint—from discovery to purchase and beyond—reveals valuable insights. Step 3: Analyzing Data and Deriving Insights Data alone is just information. " mentality.

Social Media 62

Social Media Feedback NPS Insights 62

Thematic

DECEMBER 28, 2022

Understand customer context Metrics go up, and metrics go down. It provides valuable context, so that you get the insight you need into the customer experience and understand the "why" behind what's happening with your metrics. You’ll also save time setting up user interviews for deeper insights.

Feedback 71

Feedback Management Net Promoter Score Roadmap 71

Gainsight

OCTOBER 17, 2019

Six years ago , people didn’t present about customer success (CS) in the boardroom unless it was a major escalation. Every board and company presents Product a little differently. Nothing quantifiable—highlights in releases, roadmaps, tradeoffs. When it comes to presenting, back it up by telling them why you chose them.

Metrics 45

Metrics Presentation NPS Roadmap 45

Lithium

NOVEMBER 1, 2022

Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are. They can also create significant value.

2022 52

2022 Roadmap ROI Social Media 52

NetBase

OCTOBER 12, 2018

Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. Brand Passion.

Social Media 49

Social Media Metrics Webinar Airlines 49

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. If you collect data intentionally and selectively, you will gain valuable insights that will help you improve the customer experience and drive business success.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

Retently

MARCH 5, 2024

Using our tips as a roadmap, you can fine-tune your interactions to ensure they’re effective and resonate well with your clients. Make sure to recognize the honest feedback the customer provides and convey appreciation for their insights. If you have any more insights or stories to share, we’d love to hear them.”

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Customer Bliss

AUGUST 3, 2018

7 Customer Experience Insights You Can Apply to Your Organization. Here are some key takeaways and insights that we discussed regarding CX evolution: Employee experience is CX. Metrics tools are great but don’t forget about the human element. There’s still a need to raise the game on the science.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Thematic

JULY 11, 2022

It enables you to find rich, useful insights quickly, and organizes your data so that you can easily see context. To get valuable insights, companies need to structure their feedback data and filter out the noise and filler data. These phrases can be insightful when analyzing all of the feedback.

Roadmap 77

Roadmap Banking NPS Feedback 77

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. Twitter ads and metrics can be viewed and filtered in the calendar, as well as in dashboards, data exports and custom metrics. to present to their leadership team. Hello Atlas members!

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

SurveySparrow

DECEMBER 9, 2023

By presenting it in a way that’s easy to understand. It is where raw data transforms into meaningful insights, providing a real-time overview of key performance indicators (KPIs) and operational metrics. This offers insights into the trajectory of the organization. Moreover, humans process visuals faster than text.

Metrics 52

Metrics Insights Demo Presentation 52

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Deep listening and insights lead the way this year. Download the report today to get the full story. Publishing.

2022 52

2022 Social Media 2023 Roadmap 52

West Monroe

JUNE 1, 2023

Where new CPO priorities are shifting In today’s resource-constrained moment, CPOs will need to have greater financial fluency, meet key data-driven metrics, and collaborate with other C-suite leaders to drive strategic growth. Here’s how they can seize the opportunity. hosting costs) with the development of new features.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

Thematic

MAY 19, 2022

Explaining spikes and drops in essential metrics are their bread and butter, as is helping product teams leverage data for deep customer insights. They empower the entire company to access user insights for product and customer experiences. Product ops also maintain templates, guidelines and how-to resources. Our main takeaway?

Net Promoter Score 71

Net Promoter Score Feedback E-support Insights 71

Lumoa

AUGUST 23, 2021

Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world. These analytics are always going to be crucial starting points for any type of growth, pandemic or not.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

SurveySensum

JULY 11, 2023

Finally, your burger arrives, perfectly cooked and beautifully presented. Monitor customer service metrics and continuously improve your service. Actively listen to the voice of your customers for valuable insights and improvements. Because here comes the key metrics for measuring customer experience success.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. It’s been the change clients in various fields have relied on.

Social Media 260

Social Media Insights Metrics Loyalty 260

Amity

OCTOBER 30, 2017

For more insights around Quarterly (aka Executive ) Business Review mistakes and how to avoid them, read our full expert roundup. You forget to ask open-ended questions & spend the whole meeting presenting metrics & product roadmaps. One-Way Conversations. Wrong Crowd.

Roadmap 63

Roadmap Events Presentation Metrics 63

Gainsight

JULY 5, 2022

Every journey begins with a roadmap, and every business motion starts with a strategy. Their purpose is to align the business goals with strategic CS goals and create a roadmap to make those outcomes possible. Their purpose is to align the business goals with strategic CS goals and create a roadmap to make those outcomes possible.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

delighted

DECEMBER 10, 2019

According to John Maxwell, who leads PwC’s Global Consumer Markets industry sector : “Traditional return on investment (ROI) metrics are no longer sufficient on their own to determine your company’s success. Taking this CX data and correlating it to your operational business metrics is how you’ll drive the point home.

ROI 40

ROI Measurement Customer Experience Metrics 40

Retently

MAY 2, 2023

While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. NPS is one of the most popular metrics and measures customer loyalty. What is NPS, CSAT, and CES?

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

ChurnZero

FEBRUARY 26, 2021

Once feedback is organized into themes, appoint a CSM to represent the voice of the customer and present the requests to the Product team on a monthly or quarterly basis. “If That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Totango

MARCH 13, 2020

Understanding how to use customer success analytics to your advantage is key to seeing your enterprise’s roadmap for the future. As such, important metrics to track during onboarding typically include things like time between milestones and adoption. Tracking Data Throughout the Customer Journey.

Customer Success 82

Customer Success Customer Journey Roadmap Presentation 82

Clarabridge

MAY 9, 2018

With a roadmap to success, of course! Roadmap to Success: Taking Your CX Program to the Next Level. According to the Temkin Group, 63% of companies are soliciting feedback from customers, but only 24% are making changes to their business as a result of the insights. Deriving New Insights from Your Data.

2018 40

2018 CEM Roadmap Contact Center 40

Gainsight

AUGUST 26, 2022

In their presentation, they explained that in order to build a company that can withstand the changes in the market, Product and Customer Success teams need to work together. To create these elevated customer journeys and experiences, both CS and Product must share the same vision and North Star metrics. .

2022 52

2022 Customer Journey Customer Success Roadmap 52

NetBase

SEPTEMBER 10, 2020

Being on top of the metrics that matter to your brand is a great feeling, and it certainly applies to your brand’s social media efforts. A social media audit , while sounding scary, is simply your brand’s roadmap to social media marketing success. Measuring your social media results over time. What is a Social Media Audit?

Social Media 56

Social Media Metrics ROI Definition 56

Gainsight

OCTOBER 27, 2022

We have a packed agenda of insightful leaders ready to discuss everything from growing Net Revenue Retention (NRR) and building durable growth to fostering a human-first business. . This session will be a great way for participants to learn actionable insight into setting up a Digital CS strategy. . Avoiding Management Debt.

Customer Success 52

Customer Success Roadmap Measurement ROI 52

Retently

JULY 28, 2019

We’ve already written an in-depth article about customer feedback loop , and the main idea is this: it’s a customer insight-driven process that helps you continuously improve your products and services. Basically, it’s an automated text analysis solution that can easily obtain valuable insights from tons of customer feedback.

Feedback 95

Feedback NPS Roadmap Customers 95

CX Journey

MAY 5, 2015

I'm blogging today from the Customer Experience Professional Association's (CXPA) Insight Exchange in San Diego. A quick synopsis of her presentation: Customer Experience leaders are responsible for proactively enabling and embedding customer-focused decision making in their organizations. Let's dive in to her presentation.

Government 68

Government Customer Experience Events Presentation 68

Gainsight

APRIL 14, 2022

Once you go over five CSMs, you’re heading toward an inflection point where just adding more CSM headcount isn’t going to get you the results you’re looking for; it’s just adding more people to do CS without having operational insights or alignment on top-level CS strategy. Craft actionable insights from that data.

Chief Customer Officer 52

Chief Customer Officer Leadership Customer Success Roadmap 52

Kayako

OCTOBER 16, 2017

There is no shortage of metrics customer support teams could be tracking. As the team closest to your end users, support has valuable insights into customer sentiment. Incorporating customer feedback into your product roadmap reduces this risk. Your customer support and customer success teams need shared goals.

Customer Success 74

Customer Success NPS Roadmap Customer Satisfaction 74

inmoment

JUNE 1, 2020

In the new ‘empathy economy’, the secret weapon lies within your customer feedback and your brand’s ability to turn those insights into action as quickly as possible. For Actionable Insights, Move from Past-Tense to Forward-Thinking Survey Questions. Customer Feedback is Crucial in the Empathy Economy .

Customer Experience 69

Customer Experience Feedback Insights NPS 69

Gainsight

MAY 14, 2020

Over 22,000 registrations across two days, over 25 companies presenting, and over 50 states/countries logged on live. Another presenter who shared best practices on a pooled model is Matt Bielak (Sr Manager and CS Service Owner) and Scott Trimmer (Sr Mgr of IT Global Business Services) from PTC. What a record-breaking Pulse Everywhere!

NPS 52

NPS Customer Success B2C Social Media 52

SmartKarrot

OCTOBER 12, 2022

Leverage data to analyze and drive CSM/As performance as well as key client, vendor, and channel metrics (e.g. Ensure the team understands and presents the product roadmap to Clients, articulating how those investments translate to business value. usage, transaction volume, vendor enrollment, etc.).

Customer Success 19

Customer Success Roadmap Consulting Financial 19

Retently

JULY 2, 2018

In this article, we’ve listed 12 best NPS survey templates you can use to acquire meaningful insights from your respondents. On the other hand, the feedback you get following this question presents a consistent overview of your company, offering insights into issues across departments you might not even be aware of.

NPS 127

NPS Net Promoter Score Feedback Customer Satisfaction 127

ChurnZero

JULY 12, 2019

Successful applications can easily prove the value they provide (from the onboarding phase on), keep reminding users of what they’ve achieved and how their situation has improved while accessing a particular service, and lead customers to success by effectively impacting metrics and KPIs. Your roadmap can partially influence that.

Customer Success 75

Customer Success Roadmap Metrics User Experience 75