Lithium

APRIL 5, 2022

Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. You can specify a Group Hub name to retrieve the metrics for Group Hub, Conversations, Members, and Membership for that Group hub.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

ClientSuccess

JUNE 8, 2022

If you see a concerning metric like this, it should be a sign for your team to jump into action and work directly with the client to put an action plan in place. Webinar: How Weave Brings Together “Return on Investment” and “Return on Effort” To Drive Customer Retention & Growth. Want to learn more?

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies.

2023 98

2023 Return on Investment Social Media Sales 98

SurveySensum

APRIL 8, 2024

Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors. Navigate the Competitive Landscape: Utilize competitive analysis tools to gather insights on your competitors’ strategies, strengths, and weaknesses.

Social Media 52

Social Media Advertising Feedback Insights 52

Confirmit

OCTOBER 18, 2018

By investing in customer retention strategies (e.g. through a loyalty program), you can increase CLV (Customer Lifetime Value) as well as your chosen customer retention statistic or metric – the longer customers stay loyal, the more they tend to spend. Interesting Links. CASE STUDY. Learn More. Confirmit can prove it! Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Analyze the data to derive meaningful insights. Which Are the Key CEM Software Metrics?

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Analyze the data to derive meaningful insights. Which Are the Key CEM Software Metrics?

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

BirdEye

FEBRUARY 21, 2023

They also analyze data insights from analytics tools to provide reports and make recommendations on how to optimize the company’s social media presence best. Getting insights into what people are saying can also be a way to engage with your audience. Growing businesses need a dedicated social media manager for several reasons.

Social Media 98

Social Media Management Multi-Channel ROI 98

ChurnZero

FEBRUARY 28, 2020

You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points. But, if you’re using digital communication, you have access to all sorts of “marketing” metrics to better understand your customers’ product and communication engagement. Q&A Recap.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

Confirmit

SEPTEMBER 24, 2018

Improve VoC metrics like NPS® and correlate this improvement to revenue. deliver role-based insights in the right format at the right time. Confirmit enables organizations to develop and implement Customer Experience Management, Employee Engagement and Market Research programs that deliver insight and drive business change.

Customer Experience Management 45

Customer Experience Management Management Customer Experience Multi-Channel 45

Confirmit

SEPTEMBER 24, 2018

Improve VoC metrics like NPS® and correlate this improvement to revenue. deliver role-based insights in the right format at the right time. Confirmit enables organizations to develop and implement Customer Experience Management, Employee Engagement and Market Research programs that deliver insight and drive business change.

Customer Experience Management 40

Customer Experience Management Management Customer Experience Multi-Channel 40

SurveySensum

FEBRUARY 14, 2024

It’s like a gold mine of insights that can propel your business to new heights. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. But how do we do that?

2024 52

2024 Feedback Culture Demo 52

ChurnZero

MARCH 11, 2020

From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery. Insights from paying customers who have actually used your product often uncover challenges and opportunities that prospective customers can’t.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

ChurnZero

SEPTEMBER 18, 2020

Tips on “listening between the lines” to maximize insights. If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. I wasn’t losing any insight by doing it over the phone. A: It’s your customer’s problems, priorities, and perception.

Webinar 64

Webinar B2B Return on Investment Customers 64

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights. But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

ChurnZero

MARCH 20, 2020

Departments share company-wide goals, but often have differing views on how to achieve them due to isolated focuses, competing priorities, and individual success metrics. It’s important that Customer Success Managers understand the logic behind these data integrations to fuse business insights for comprehensive customer view. .

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Reduce costs: By improving processes, ensuring compliance and creating greater process consistency.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Pointillist

JULY 25, 2018

A well-thought project implementation plan is important both to ensure your customer journey analytics platform provides the insights required by the business and so that you create the best experience for your customers by fully leveraging the customer journey analytics process and mindset. and delivers meaningful ROI.

Customer Journey 43

Customer Journey Events Metrics Government 43

Confirmit

JUNE 26, 2018

Despite this wealth of data, business leaders continue to complain that they don’t have the insights they need and demand more than ever before from Market Research organizations. They want game-changing insights in real time. Design to Inspire Action: As a researcher, your job is to deliver insight. Every day, 2.5

White Paper 40

White Paper Marketing Multi-Channel Return on Investment 40

SmartKarrot

JULY 8, 2020

One of the most demanding aspects of business is to be able to use your data and acquire intelligent insights that drive the customer success engine. The product gives you invaluable insights into the funnels and paths. It allows you to set custom metrics and variables as per your requirements. Technical Customer Support.

Return on Investment 10

Return on Investment Document Customer Success Advertising 10

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. An important goal for a new CS leader is to determine how quickly you can show results for your efforts and justify return on investment.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

Alliance by IFS

MARCH 31, 2016

Astea and The Service Council presented the findings of that research in our recent webinar, “ Redefining Service Innovation: It’s Time for a Change.”. That’s because those efforts have a clear return on investment. In many companies, innovation resources are targeted at new product development.

Innovation 20

Innovation Chief Customer Officer Return on Investment Webinar 20

ChurnZero

MARCH 13, 2020

Once QBRs become a metric, they become less meaningful.”. Access to real-time customer insights demands real-time customer engagement. The Success League provides practical advice on applying the SMART methodology to correlate metrics to goals with these examples: Specific: DON’T: Create a goal to “reduce churn”. Register now!

Events 59

Events Webinar Metrics Customer Success 59