knowledge-base 
GetFeedback
MAY 7, 2019
Deploying an effective online knowledge base is one way to ensure that your customers are delighted every single time when they approach your customer support. This cloud-based knowledge repository is an online library that contains all the information on various aspects of an organization from its policies to its products.
GetFeedback
AUGUST 24, 2018
According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. But in order to achieve that goal, you need to create a customer-centric knowledge base so that the customers can find the answers they need. 8 Tips on Knowledge Base Creation.
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Help Scout
AUGUST 22, 2023
Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences. Read the full article
SurveySensum
JANUARY 5, 2024
Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? It helps in making data-driven decisions based on user interaction data. Let’s dive in!
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Join us to learn: How to integrate your knowledge base (and KCS) with your community. Vanilla’s Head of Community, Adrian Speyer leads the panel to uncover and discuss their common initiatives and their individual journeys to success. How to establish a successful ambassador program.
Kustomer
NOVEMBER 3, 2021
Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. What Is a Knowledge Base? Knowledge bases have become increasingly critical to the virtual customer service space and to the overall success of a brand. Knowledge Base Basics.
Help Scout
AUGUST 19, 2021
When a customer hits a snag while using your product, the first thing they interact with won’t likely be a helpful member of your team — it’s more often a knowledge base article. Much like your front door, you want to make your knowledge base articles as welcoming and friendly as possible. It takes a sincere effort.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Customers who share stories, knowledge, and experiences with other customers or prospects are more effective and authentic than traditional marketing programs. It follows that community-based advocacy programs can produce tremendous value and have a transformative impact on both the community and host company.
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