Stepping Into The Future of Retail With Foot Locker
InMoment XI
MAY 3, 2024
Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact.
InMoment XI
MAY 3, 2024
Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact.
Experience Investigators by 360Connext
APRIL 23, 2024
Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Often, CRM systems are the tools used to track important customer data and feedback metrics.) But don’t just measure to measure!
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Beyond Philosophy
AUGUST 26, 2021
Research over the last few years points to a lackluster performance for return on investment. ” So today, we are going to cover the five rules to guarantee a Return on Investment. Measure everything. For example, esprit de corps or employee happiness and motivation are also valuable returns on investment.
InMoment XI
AUGUST 3, 2022
Here are the 4 ways they refreshed a stale customer experience program: Going from Measuring to Improving Getting the Right Insights to the Right People Turning Intelligence into Action Proving ROI Using Purpose-Driven Results. Strategy #1: Going from Measuring to Improving. Let’s dive in to see how they did it!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. Register today!
InMoment XI
NOVEMBER 2, 2022
Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Just like that, we have proved that having a CX program that creates actionable insights provides a return on investment to the organization. Total nightmare, right? Our recommendation?
InMoment XI
OCTOBER 4, 2023
The idea behind integrated CX is to improve customer experience by combining large amounts of data with technology and services to create more complete customer insights and, as a result, more focused and measurable actions. Don’t get me wrong, metrics matter, but solely focusing on score management can lead to program stagnation.
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