Part 2: Omnichannel Self Service for B2B Customer Support
Team Support
APRIL 6, 2021
Customers prefer omnichannel support options. This is beneficial to both agents and customers (and as a result the company as a whole) because: Customers don't have to repeat themselves every time they use a new channel or talk to a new agent. This will guide the style, tone, look and keywords of each support entry.
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