Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk.

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2017 Metrics Customer Centricity Sales 40

Talkdesk

OCTOBER 9, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: Creating Customers For Life appeared first on Talkdesk.

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2017 Chief Customer Officer Metrics Customer Centricity 40

Talkdesk

JULY 28, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk.

2017 40

2017 Metrics Customer Centricity Sales 40

Talkdesk

AUGUST 23, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. You can catch more videos like this one, visit the Opentalk 2017 video library by clicking the button below.

2017 40

2017 Customers Customer Centricity Leadership 40

Talkdesk

OCTOBER 23, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: How To Design Customer Experiences To Create Fans appeared first on Talkdesk.

2017 40

2017 Customer Experience Government Loyalty 40

Talkdesk

MAY 20, 2016

This blog post is an Opentalk 2016 panel recap. For more Opentalk content, check out Opentalk Full Coverage. For more Opentalk content, check out Opentalk Full Coverage. About Opentalk. Opentalk is a forum on the future of customer experience and communication. Moderator : Narinder Singh , mlCare.

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Customer Centricity 2016 Roadmap ROI 40

Talkdesk

JANUARY 25, 2017

Opentalk 2017 is exactly three months away. Our team has been hard at work to make this year’s Opentalk the most incredible customer experience event of the year and we’re very proud of what we have to share with this year’s attendees. Where else would you have an opportunity to network with Mike Milburn, Jeff Lawson or Ali Rayl?

2017 46

2017 Travel Events Customer Centricity 46

Talkdesk

OCTOBER 23, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library.

2017 40

2017 Customer Experience Government Loyalty 40

Talkdesk

AUGUST 2, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. You can catch more videos like this one, visit the Opentalk 2017 video library by clicking the button below.

2017 40

2017 B2B B2C Customer Centricity 40

Talkdesk

AUGUST 2, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. You can catch more videos like this one, visit the Opentalk 2017 video library by clicking the button below.

2017 40

2017 B2B B2C Customer Centricity 40

Talkdesk

MAY 5, 2016

The Talkdesk team has been working hard day in and day out to make Opentalk an incredible event. Here are five reasons why you should come to Opentalk 2016 : 1. There’s no denying that the lineup of Opentalk speakers is fabulous. Networking will take on a new meaning at Opentalk. Witness Celebrity Speakers.

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2016 Customer Centricity Events Presentation 40

Talkdesk

AUGUST 16, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Opentalk Session Host / Moderator: Jon Braga, Customer Experience, Innovator.

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2017 Call Center Consulting Customer Centricity 40

Talkdesk

AUGUST 16, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Opentalk Session Host / Moderator: Jon Braga, Customer Experience, Innovator.

2017 40

2017 Call Center Consulting Customer Centricity 40

Talkdesk

AUGUST 8, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. OpenTalk Session Host / Moderator: –> Jon Braga, Customer Experience, Innovator.

2017 40

2017 Call Center Consulting Customer Centricity 40

Talkdesk

APRIL 21, 2017

We’re less than a week away from celebrating the New Era of Customer Heroes at Opentalk 2017 in San Francisco! Talkdesk has experienced major growth since last year’s Opentalk summit. This year’s Opentalk is going to be an incredible event. The post What We’re Opentalking About appeared first on Talkdesk.

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Contact Center Retail Loyalty Innovation 40

Talkdesk

JUNE 12, 2017

Opentalk 2017 was a groundbreaking event for the Talkdesk team. In fact, we’ve gotten so many requests for videos of our sessions that we created a page to host all the recordings of the Opentalk 2017 sessions. If you attended Opentalk this year, you can go back and watch your favorite sessions again.

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2017 Customer Centricity Events Feedback 40

Talkdesk

FEBRUARY 6, 2018

We are excited to announce that we are accepting speaker submissions for Opentalk 2018 ! As speakers from last year’s Opentalk can attest, speaking at this industry event is an eye-opening experience. The post Apply Today to Speak at Opentalk 2018 appeared first on Talkdesk. Deadline for submissions is April 30, 2018.

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2018 Contact Center Omnichannel ROI 40

Talkdesk

JULY 18, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. You can catch more videos like this one, visit the Opentalk 2017 video library by clicking the button below.

2017 41

2017 Banking Customer Centricity Communication 41

Talkdesk

MAY 19, 2016

Opentalk 2016 was a great success! Check out our Full Coverage of Opentalk 2016 post for all of our Opentalk content updates. The post The 11 Most Memorable Quotes from Opentalk 2016 appeared first on Talkdesk. Well, it’s official. The ROI of Investing in Your Customers.

2016 40

2016 Customer Centricity ROI NPS 40

Talkdesk

JULY 13, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. You can catch more videos like this one, visit the Opentalk 2017 video library by clicking the button below.

2017 40

2017 Retail Entertainment Hotels 40

Talkdesk

JULY 7, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. To see this video and more like it, visit the Opentalk 2017 video library by clicking the button below.

2017 40

2017 Net Promoter Score Customer Centricity Financial 40

Talkdesk

MAY 10, 2016

Tzuo will be taking the stage at Opentalk on May 17th. After all, that’s what he’ll be doing on the Opentalk stage in two weeks anyways!). We are thrilled that Tzuo will be speaking at Opentalk 2016. Reserve your seat at Opentalk now. Tzuo has been interviewed and published in a variety of outlets over the years.

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2016 Insights 2015 2013 41

Talkdesk

OCTOBER 3, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. You can catch more videos like this one, visit the Opentalk 2017 video library by clicking the button below.

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Contact Center 2017 2009 Advertising 40

Talkdesk

APRIL 14, 2016

Editor’s Note: Opentalk 2016 is over, but the content lives on. Check out our Full Coverage post for all things Opentalk. We will be exploring this topic in depth at our upcoming summit on customer experience, Opentalk. We will be exploring this topic in depth at our upcoming summit on customer experience, Opentalk.

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Customer Centricity 2016 B2B Definition 40

Talkdesk

SEPTEMBER 25, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: Building Trust between Customers and Startups appeared first on Talkdesk.

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2017 Customer Centricity Customers Customer Service Strategies 40

Talkdesk

MAY 17, 2016

But, in case you were dragged away by wolves and couldn’t make it, we’ll be live blogging today and posting Opentalk content from now until Opentalk 2017. You can check out our content hub at Opentalk Full Coverage. Fresh photos at Opentalk By @Talkdesk #opentalk2016 https://t.co/51rsHJlRgg

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Social Media 2016 2017 Events 40

Talkdesk

MAY 18, 2016

Opentalk 2016 was a whirlwind. Many of the Opentalk speakers touched on ways to pin down and track customer satisfaction metrics. We’ll be posting more about Opentalk 2016, with rundowns of all the panels and insights into all the happenings. Visit our Opentalk 2016 Full Coverage post for links to all things Opentalk.

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2016 Omnichannel Customer Centricity NPS 40

Talkdesk

OCTOBER 16, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. The post Opentalk 2017: Bringing Contact Centers Into the Modern Age appeared first on Talkdesk.

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Contact Center 2017 Call Center Customer Centricity 40

Talkdesk

MAY 6, 2016

Opentalk will be upon us May 17th. Our blog has run down a partial list of the amazing speakers at Opentalk 2016 and written individual announcements of others. This blog post explores one aspect of Opentalk that we have yet to make a peep about… Our exciting product announcements! Naturally, we decided to “go big” for Opentalk.

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2016 Call Center Innovation Customer Centricity 40

Talkdesk

OCTOBER 16, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Bringing Call Centers Into the Modern Age.

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2017 Contact Center Call Center Customer Centricity 40

Talkdesk

MAY 17, 2016

As a company, we’ve hit a major milestone: hosting our inaugural Opentalk conference. The post LIVE: Opentalk Product Announcements appeared first on Talkdesk. May 17th will go down as one of the most important days in Talkdesk history. But today is not just about Talkdesk the business. Today is also about Talkdesk the product.

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Call Center Omnichannel Contact Center Communication 40

Talkdesk

APRIL 7, 2020

Register now for Opentalk 2020 Virtual and learn from former Walt Disney World CX leader, Dennis Snow. This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. Expect us to share success stories about these solutions during Opentalk 2020 Virtual. Save the date! Register now!

Customer Service 81

Customer Service Contact Center 2020 Wireless 81

Talkdesk

FEBRUARY 5, 2020

Award recipients will be recognized during a special customer panel session on the second day of Opentalk 2020 , April 23, at Pier 35 in San Francisco. Winners receive extensive press coverage (including a press release, a blog post and social media recognition), a commemorative trophy and exclusive two-ticket entry to Opentalk.

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Innovation Contact Center Return on Investment Exceptional Customer Service 56

Talkdesk

MAY 1, 2020

Opentalk 2020 goes virtual We are applying these three ideas at Talkdesk®. We transformed Opentalk 2020 , the premier CX event of the year, into a virtual conference to bring together the industry’s leading customer experience pioneers to share business continuity insights and best practices. . We know we’re all in this together.

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2020 Events Innovation Insights 55

Talkdesk

MAY 26, 2016

This blog post is an Opentalk 2016 panel recap. For more Opentalk content, check out Opentalk Full Coverage. For more Opentalk content, check out Opentalk Full Coverage. About Opentalk. Opentalk is a forum on the future of customer experience and communication. David Westen , Principal, REDSHIFT.

2016 40

2016 Metrics Communication Innovation 40

Talkdesk

JUNE 7, 2016

We’ve taken a few weeks off of the Customer Experience Weekly because we’ve been completely overwhelmed preparing for Opentalk 2016! Opentalk is a celebration of all things customer experience. So, for our first Customer Experience Weekly back after a little break, we thought we’d recap what was said at Opentalk 2016.

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Customer Experience 2016 Customer Centricity Omnichannel 40

Talkdesk

JUNE 3, 2016

This blog post is an Opentalk 2016 panel recap. For more Opentalk content, check out Opentalk Full Coverage. For more Opentalk content, check out Opentalk Full Coverage. About Opentalk. Opentalk is a forum on the future of customer experience and communication. JetBlue beginnings.

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NPS Culture Customer Service Representative 2016 40