Customer Bliss

NOVEMBER 23, 2018

While many of us are taking some much-needed downtime this week, I want to thank all of you for listening to the podcast. Today, I’m replaying one of our most popular episodes from 2018 about the employee experience and building customer loyalty at Hertz with Eric Smuda , VP of Customer Experience and Loyalty.

Employee Experience 143

Employee Experience Loyalty Programs Chief Customer Officer Loyalty 143

Michel Falcon Experience

JANUARY 16, 2020

I’ve leveraged customer experience strategies within my career for more than ten years now. I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. that’s having a customer experience strategy! He’s right!

2020 88

2020 Customer Journey Mapping Customer Experience Hospitality 88

Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Over time, as the customer insights manager, Anand’s role began to evolve and he was able to start framing his work as the head of customer experience.

Transportation 129

Transportation Management Chief Customer Officer Roadmap 129

Customer Bliss

MARCH 28, 2017

I found it interesting that our work in customer experience is now expanding to airports, and Karen Ellis of the San Antonio International Airport (previously in somewhat similar roles in Houston and Atlanta) was good enough to come on the podcast and discuss some of her initiatives and challenges. She currently serves as.

Customer Experience 183

Customer Experience Travel Touchpoint Hospitality 183

West Monroe

NOVEMBER 14, 2022

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. They own hospitals, physician groups, outpatient pharmacies, running that gamut. It's very competitive and customer experience means a lot when you're trying to succeed in those market segments. We're soup to nuts.

2023 52

2023 Healthcare Hospitality Retail 52

C Space

MARCH 12, 2020

Chief Innovation Officer, C Space. In a fast-moving global crisis such as the current coronavirus outbreak, brands have an important role to play. Moves that create value for communities, customers and employees are both bold and smart. The Brand Move Roundup. Chris Nurko. Pharmacy, Health & Beauty.

Brands 52

Brands Airlines E Commerce Travel 52

Bold360

JANUARY 19, 2017

Customer service has never been more important. Businesses are beginning to understand that customer experience is the difference between social media shares and bad publicity, between creating brand ambassadors or handing over the profits to your competition. He specializes in customer experience, loyalty and engagement.

2017 91

2017 Customer Experience Books Consulting 91

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

West Monroe

JANUARY 1, 2024

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Digital's Role in Engaging Customers—Before They Need You" on Spreaker. Over time, I have observed a significant evolution in healthcare.

Healthcare 52

Healthcare Engagement Hospitality Financial 52

C Space

OCTOBER 1, 2018

Making Frugal Feel Good: How Budget Brands Win Premium Customers Through Superior CX. A respected leader within the market research industry, and an oracle within the company, she has changed how companies understand customers, respond to emerging trends, and apply new technologies to create growth. Julie Wittes Schlack.

Brands 40

Brands Airlines 2018 Retail 40