resources driving-business-value-what-can-cxm-do-for-you-1 
InMoment XI
JANUARY 10, 2023
Do you need a customer experience manager dedicated to managing this effort? Getting customers to fall in love with your company requires understanding the entire customer journey—so you can deliver a seamless experience at every touchpoint. What Is a Customer Experience Manager (CX Manager) ? Let’s find out.
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This leaves you with more uncertainty about CX than you had at the start of your research. . This leaves you with more uncertainty about CX than you had at the start of your research. .
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ClearAction
JULY 23, 2023
B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. All this, in addition to customer success and customer service organizations who strive to strengthen customers’ post-purchase experience, loyalty, and lifetime value.
ClearAction
OCTOBER 25, 2022
You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. This led to substantial gains in trust, lifetime value, and ongoing growth. What’s the point of customer experience management, ultimately? How is value maximized?
ClearAction
JUNE 29, 2023
Faster payments : increased trust and value, less burden on customers. Bolder expansions : CX insight-inspired roll-outs, business models, mergers. Richer return on assets : more value-creating versus value-rescuing, less dysfunction, more collaboration, better productivity among employees and with partners and suppliers.
Thematic
APRIL 3, 2024
What’s happening? You’re not face-to-face with these customers, so you need a way to understand what’s happening. Use a Voice of the Customer (VoC) program to get a clear understanding of what they really want and expect from your business. Think again!
Quadient
AUGUST 1, 2022
After what feels like forever, I recently got a chance to re-engage in my favourite pastime – meeting people in person at a Quadient-hosted event located here in London, UK. At the Experience-driven CCM event, I had the opportunity to explore how Quadient can further solve the challenges that our current and future customers face.
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