resources Feedback Related Topics 
InMoment XI
JULY 18, 2022
Every team should be able to explain how their role connects to the customer and to the customer feedback, from the front line to operations. We are going to walk through how different departments can benefit from customer feedback and some examples of how it can be used. 1: Leveraging Customer Feedback in Operations.
InMoment XI
DECEMBER 6, 2021
And when I look back on all that, I couldn’t be more grateful for customer feedback management platforms (also known as CFM platforms). However, there are two areas the technology hasn’t mastered (yet): How to service itself How to tell a story with feedback. How to Choose a Customer Feedback Management Platform.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
AUGUST 31, 2021
What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data.
Experience Investigators by 360Connext
JANUARY 9, 2024
Ever wondered why negative customer feedback, as prickly as it can be, might actually be the secret weapon to your business’s success? We dive into the heart of the matter, debunking the myth that only positive feedback should get the spotlight.
Advertisement
From tips on how to maximize feedback opportunity and target improvement efforts, to ways that you can enhance your CX program with supplementary data, this resource covers it all. In our latest whitepaper, we look at 5 tactics that will help you get the most out of your customer experience program.
Experience Investigators by 360Connext
OCTOBER 10, 2023
Ever feel like your customer feedback is being dismissed or ignored? Discover how creating an effective action plan, gaining support from leaders and teams, and utilizing technology can transform negative feedback into actionable tasks. Can negative comments be transformed into something that propels growth and change?
Experience Investigators by 360Connext
SEPTEMBER 5, 2023
I’d love to hear your feedback.” ” Traditional focus groups have been popular for gathering real-time customer feedback for decades. She also shares some additional ways to gather the customer feedback you are looking for, such as customer interviews, co-creation sessions, and customer advisory boards.
Expert insights. Personalized for you.
492 
Let's personalize your content