Totango

AUGUST 25, 2022

Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. Next, we’ll share six keys to effective SaaS customer engagement. SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product.

Customer Engagement 96

Customer Engagement Engagement Net Promoter Score Metrics 96

BirdEye

OCTOBER 24, 2023

Online reputation management is a cornerstone for agencies trying to build trust and attract more patients in today’s digital landscape. By automating internal processes, you can enhance your online presence and improve patient satisfaction without draining valuable time or resources.

Healthcare 58

Healthcare Hospitality Consulting Retail 58

Circular Edge

MAY 12, 2022

Blog Credit: Kristina Russo, September 13, 2021 (What Is a Financial Controller? Financial controllers are a varied group of accounting professionals. Mostly CPAs with a staunch regard for accuracy, process and policy, controllers’ responsibilities can vary greatly depending on the size of the organization and industry.

Financial 52

Financial Books Banking Management 52

Totango

MARCH 15, 2022

Your human resources practices, your project management procedures and your technology strategy all need to come together in order for you to scale up without overextending yourself. Mistakes in any of these areas can ripple throughout your organization and doom your efforts to failure.

Customer Success 95

Customer Success Customer Journey Technology Customers 95

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. Automatically share your best reviews on your website and social media.

Social Media 26

Social Media Webinar Advertising Engagement 26

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Developing reports and performance analytics for management review.

Consulting 98

Consulting Social Media Financial Sales 98

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Learn everything you need to know about reverse logistics, including the types of logistics, the process involved, steps, benefits, challenges and how to use reverse logistics to create value for your business.

Transportation 52

Transportation Retail Metrics Consumers 52

BirdEye

APRIL 6, 2023

Starting a business is a great way to fulfill your passions and make a living. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss. Starting with your own pain points helps determine if you share similar needs with others and whether the opportunities are worth exploring.

2023 98

2023 Insurance Social Media Transportation 98

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

Financial 52

Financial Multi-Channel Information Management 52

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Having the ability to automate your CS teams’ work can make customer success scalable. With the right customer success software features, you can maximize your time, resources, and ROI —and that of your customers.

Customer Success 62

Customer Success Customer Centricity Metrics Customers 62

CustomerSuccessBox

JULY 8, 2020

Customer Retention is key. We had Jay Nathan , Founding & Managing Partner, Customer Imperative and Andrew Marks , Founder, President and COO, SuccessHacker speak to Puneet Kataria , Founder & CEO, CustomerSuccessBox about the role of customer success in driving SaaS businesses during a lockdown. Can non-payments be a risk?

Customer Retention 52

Customer Retention Consulting Competitive Advantage Customer Success 52

Bold360

DECEMBER 1, 2016

With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Webb is a certified management consultant who works with the top brands in the world. “Organizations make many mistakes when selecting a customer relationship management solution. . In fact, sometimes it can seem.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

SmartKarrot

SEPTEMBER 15, 2022

And Cloud providers such as Google Apps or Office 365 offer suite-like power that allows organizations to manage every aspect of their messaging infrastructure, from e-mail accounts to talk/video calling capabilities. The evolution of enterprise software has been a constant and rapid process.

E-support 10

E-support Connections Customer Relationship Management Communication 10

Circular Edge

AUGUST 19, 2022

Blog Credit: Andy Morris, March 23, 2021 (How Business Intelligence Is Used in Accounting Today | NetSuite). An accounting team that’s both data-driven and proactive can be downright transformative. Accounting professionals that take advantage of business intelligence (BI) don’t just enjoy increased productivity and accuracy.

Financial 52

Financial Retail Sports Metrics 52

SmartKarrot

APRIL 21, 2022

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. Here are the key roles that need to make a company truly customer-centric and meet challenges. Key C-Suite roles required to make a customer-centric executive team.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

SmartKarrot

APRIL 21, 2022

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. Here are the key roles that need to make a company truly customer-centric and meet challenges. Key C-Suite roles required to make a customer-centric executive team.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

Comm100

NOVEMBER 15, 2017

He or she tells you that your problem is solution-less; that he or she is sorry, but if you just give it 24 hours maybe the problem will just go away on its own. Your problem has not been resolved. Social media: whether your issue has been resolved in a single message. Frustrated, you hang up.

White Paper 43

White Paper Reference Social Media Download 43

Comm100

JUNE 13, 2018

Ready to put on your holiday best? Put the customer experience at the forefront of your priorities, and make purchasing a breeze by removing any friction from the buying experience. What speedbumps have caused your customers undue stress during past holiday season(s)? Make Purchasing a Breeze.

E Commerce 52

E Commerce E-support Social Media Retail 52

Circular Edge

NOVEMBER 30, 2022

Blog Credit: Rebeca Bichachi, November 10, 2022 (6 Steps to Automate Your Accounting Processes | NetSuite). Manual accounting processes are notoriously time-consuming. What’s more, every step in the manual process is prone to human error, which can lead to additional costs, delays and frustration.

Document 10

Document Financial Government Technology 10