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Your CX Playbook for Financial Services

Kustomer

We’ll also discuss the difference between CS and CX, what tools every financial firm should have in their CX playbook and other details to consider when building a successful CX strategy. Build a Strong CX Strategy Any successful playbook has a predetermined strategy for how to deliver each play.

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Review monitoring uncovered: Top 16 tools for epic branding

BirdEye

In fact, recent Birdeye research revealed that: 68% of consumers check online reviews for a business before choosing a brand or service provider. Clearly, online reviews significantly influence consumer decision-making, and businesses need an active review management strategy to be on top of their review monitoring efforts.

Brands 98
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How to Think Like a Service Brand and Take the Lead

CSM Magazine

Cierra Dobson, strategy director at design and technology agency, Rufus Leonard , explores how brands of all shapes and sizes can adopt the successful strategies of category-defining service brands to grow their market share and take the lead. The strength and resilience of service brands.

Brands 52
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Guest Post: 5 Ways a Ticketing System Empowers CS Teams to Build a Delightful Experience

ShepHyken

The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience! Another remarkable strategy to hit the bull’s eye is equipping your customer support staff with a smart and scalable help desk ticketing system.

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10 Steps To Achieve Greater Customer Success

ProProfs Chat

Your brand should be able to engage your customers and help them throughout their journey of buying a product or service. It has helped brands a great deal to understand the customer journey based on their feedback. Around 90% of leaders believe that an employee engagement strategy affects business success. Use Feedback.

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Review monitoring uncovered: Top 16 tools for epic branding

BirdEye

In fact, recent Birdeye research revealed that: 68% of consumers check online reviews for a business before choosing a brand or service provider. Clearly, online reviews significantly influence consumer decision-making, and businesses need an active review management strategy to be on top of their review monitoring efforts.

Brands 52
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Guest Post: 5 Ways a Ticketing System Empowers CS Teams to Build a Delightful Experience

ShepHyken

The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience! Another remarkable strategy to hit the bull’s eye is equipping your customer support staff with a smart and scalable help desk ticketing system.