Help Scout

APRIL 27, 2021

The team also easily tracks feedback over email using conversation tags. “We We use a ‘customer feedback’ tag to track feedback we receive. Upstream Tech was founded by Marshall Moutenot and Alden Keefe Sampson with the mission of innovating in an underserved space: Conservation and water.

Document 44

Document Customers Events Feedback 44

Retently

JULY 28, 2019

Whether your team uses Retently or you’re just curious to learn more about customer feedback workflow automation, take a look at these practical ideas: 1. Automate the feedback loop. Or, you could send automated conversation starters to customers who leave no text feedback. You can do the same thing with Zapier.

Feedback 95

Feedback NPS Roadmap Customers 95

Alida

JANUARY 22, 2018

Pelaton’s loyal customer base can be attributed to following the playbook of successful “cult brands.” New gadgets always grab attention. But for a brand to be successful in the long run, any cool gadget needs to be backed by an exceptional customer experience. Done right, it creates a cult following. Get closer to your customers.

Brands 100

Brands 2017 Customer Insights Insights 100

Lithium

DECEMBER 31, 2021

As we’ve learned over the past year, a crisis can occur at any time. Being prepared for a crisis, be it political, social, public health-related, or something else we can’t imagine yet, is essential. Your brand will be stressed no matter what -it's best to eliminate the stress you can control, rather than come at it flat-footed.

Brands 40

Brands Management Communication Social Media 40

SurveySparrow

SEPTEMBER 20, 2021

Zonka Feedback. UI: Each tool must provide clear, trackable feedback from all touch points. 360 degree feedback. Offline feedback management. User experience feedback. Of course, as the host, you would want to make sure that your guests are enjoying themselves in every way. SurveySparrow. Qualtrics XM. Clarabridge.

2021 52

2021 Management Multi-Channel Omnichannel 52

Clicktools

JULY 25, 2017

And when it comes to CX, there is clearly no shortage of customer feedback to be had. From social media to chat bot records—and from verbatim surveys to old-school focus groups—today’s businesses have an ever-present flow of customer feedback at their fingertips. I love the taste. I love the loyalty program. Build It into Your Culture.

Loyalty 53

Loyalty Feedback Loyalty Programs Social Media 53

SmartKarrot

OCTOBER 5, 2023

Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth. In this article, we delve deep into creating an effective playbook strategy for Large -Scale Clients that can help you build and grow long-lasting relationships and drive revenue growth.

Management 10

Management Metrics Article Engagement 10

SmartKarrot

SEPTEMBER 21, 2023

In this article, we explore how playbooks can be leveraged for up-sell and cross-sell revenue. Part 1: Understanding the Basics What is a Playbook? Playbooks provide the means to operationalize these strategies, tactics, and processes tailored to specific situations in the post-sale customer journey. Listen to your customers.

Customer Success 10

Customer Success Workshop Feedback Culture 10

Amity

OCTOBER 28, 2014

The Playbook app – Tracking Customer Progress. Your customer success playbook is easily customizable in the new Playbook app. Additions to the rule actions allow you to modify account tags, add tasks, send emails, and change account attributes. Numbers don’t maximize the lifetime relationship of a customer, people do.

Customer Success 48

Customer Success Insights Engagement Document 48

Help Scout

MAY 5, 2019

The best thing you can do to get in front of a situation like this is to have a playbook in place. Create a workflow in your help desk that automatically tags any tickets associated with this specific product change. Your first instinct is to ask, Is there something wrong? Should I let someone know? So what do you do?

Social Media 40

Social Media Customers Communication Document 40

Qualtrics

OCTOBER 20, 2015

They’d browse the aisles, look at price tags, hold up garments against their bodies. The Baymard Institute has reported that 68 percent of online shoppers put products or services in their cart, and then leave them sitting there without checking out. But there’s another way to think about online cart abandonment. He lowered his prices.

Fashion 36

Fashion Magazine Consulting Download 36

Retently

MARCH 26, 2024

Qualtrics, with its advanced features, may come with a price tag beyond the budget of smaller businesses or those just beginning to explore the power of survey-based insights. Expect straightforward comparisons and key insights to help you make an informed choice. Choosing a survey tool is about more than just the immediate benefits.

2024 78

2024 Multi-Channel NPS Feedback 78

ProProfs Chat

APRIL 19, 2019

Whether you are in sales, marketing or support, everybody is expected to go that extra mile to provide an excellent service to clients. Based on the service and experiences you offer, customers create views about your company. So, it better be good or else, we all know a bad word of mouth spreads like wildfire!

Sales 85

Sales Customer Service Multi-Channel Marketing 85

SurveySensum

SEPTEMBER 19, 2022

Celebrate your team with complimenting feedback. It captures their feedback on what they expect from you, what are their challenges, and what are their thoughts on your product or service. Imagine the internet to be a huge shopping mall. Do you know whose voice would be the loudest in that mall? Not businesses. Not marketers.

Voice of Customer 52

Voice of Customer Social Media Feedback Touchpoint 52

SurveySparrow

MAY 4, 2020

For managing a remote customer service team well, you need to be able to anticipate the challenges in advance and come up with a playbook that can be a reference guide in this situation. When working from home, it can be impossible to share things and ask for feedback as and when you please, because the customer might be waiting.

Customer Service 80

Customer Service Management Document Culture 80

Qualtrics

NOVEMBER 30, 2020

Survey your people, and set up an always-on employee experience program where feedback can be sent and actioned in real-time. The search button must be easy to find and everything should be tagged and categorized in the back end. What is ecommerce CX and how can you achieve it? ecommerce sales are projected to hit $4.5 brand equity.

Customer Experience 42

Customer Experience Net Promoter Score E-support Download 42

Grade.us

MAY 28, 2019

If you're looking for a comprehensive list of creative, marketing and communication tools your agency can use to serve your clients, you've come to the right place. In part one, we shared our epic list of agency management tools. One other thing, there’s a bit of overlap here. Most of the tools in this guide can fit into multiple categories.

2019 37

2019 Marketing Social Media Advertising 37