2006 Communication Culture Customer Satisfaction 
InMoment XI
SEPTEMBER 20, 2022
Much like customer satisfaction, employee satisfaction is largely attitudinal and tactical. A major challenge with employee satisfaction, though, was identified some time ago. How aligned they are with the company’s overall business goals and culture. in both hard- and soft-cost terms.
Service Untitled
OCTOBER 20, 2010
Service Untitled The blog about customer service and the customer service experience. Ann Arbor based American Customer Satisfaction Index surveyed 1000 soft drink shoppers in June and July and asked questions about different types of sodas and their value for the money. “People who love Pepsi, love Pepsi.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
JUNE 4, 2015
More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization.
Service Untitled
APRIL 19, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer satisfaction surveys Cheryl April 19, 2010 Behind the Scenes , Customer Satisfaction , Customer Service , Surveys 3 Comments I used to dabble in some online survey groups to gain experience in identifying customer satisfaction criteria.
Beyond Philosophy
MARCH 19, 2015
Just as satisfaction has little proven connection to customer behavior, employee engagement was not designed to drive customer behavior. To build on this statement, let’s begin by looking at the results of satisfaction on downstream customer action. correlation.
Team HGS
SEPTEMBER 30, 2019
Here at HGS , we’re in a unique role, as we are trusted messengers, enabled to carry the brand story to customers—and then relay back to the brand how the story and product/service itself have been received. Increasingly we’re counted on to add value to customer communications to help get that story right. Scott Yates.
Service Untitled
JUNE 11, 2010
Service Untitled The blog about customer service and the customer service experience. Yet despite the complaints, customer satisfaction in the airlines industry has noticeably improved according to JD Power and Associates, a California-based research firm. Next year’s surveys should be even more interesting.
Expert insights. Personalized for you.
260 
Let's personalize your content