2009 Customer Relationships Marketing Sales 
ThriveableBiz
JANUARY 18, 2023
In this article Eriks Celmins summarises insights to help find opportunities to engage with customers in a recession, based on research and current marketing thinking. We might tell a market researcher that our decision to buy something was based entirely on a logical analysis of features and cost.
Retently
MARCH 23, 2023
Below, we’ve compared companies with low Net Promoter Scores relative to the averages for their industries to determine which characteristics have the most significant negative impact on customer satisfaction. There are two lessons here for businesses aiming to improve retention, increase customer satisfaction, and foster loyalty.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Bill Quiseng
MAY 8, 2017
He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Swiftpage is the owner of Act! , By 1989, just 15 percent of U.S.
SmartKarrot
JANUARY 25, 2022
We have recently seen marketing departments in SaaS companies concentrating more on marketing programs to engage existing customers. These programs got the name of customer marketing. . Customer marketing is one of the key functions of an organization. Definition of customer marketing.
Kustomer
JANUARY 20, 2022
So many CX leaders are dead set on impressing their customers but Jon urges them to go one step further and create a customer relationship where they’re utterly obsessed with your services. According to Jon, satisfying customers simply isn’t enough to keep them loyal. Tune in to learn more! Creating Loyalty that Lasts.
Amity
SEPTEMBER 7, 2016
With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. Can you give us a brief overview of Customer Success at HubSpot, and of your responsibilities?
Service Untitled
OCTOBER 25, 2010
It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. From there an organization could concentrate on potential new sales, support, and marketing strategies to retain customers and find new ones.
Expert insights. Personalized for you.
98 
Let's personalize your content