Gainsight

NOVEMBER 16, 2022

Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around an ice rink with some of the leading minds in business today. . Without further ado, let’s introduce the Pulse Europe 2022 GameChanger Award Winners. . Architect Award Goes to … Typeform.

2022 52

2022 Guest Experience 2012 Hospitality 52

Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.

Net Promoter Score 102

Net Promoter Score NPS Insurance Airlines 102

Magellan Solutions

FEBRUARY 2, 2022

Moreover, the local government improved the security and IT service management of call centers to increase business opportunities and attract more foreign investors. billion by 2022. 2012 : The revenue of the BPO industry comprised 5.4% However, it is slower than the industry’s annual target of 8% until 2022.

Call Center 75

Call Center Contact Center Government 2001 75

SmartKarrot

FEBRUARY 16, 2022

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers. higher order value.

2022 10

2022 Customer Experience E Commerce Social Media 10

Magellan Solutions

OCTOBER 1, 2020

This is due to its world-class customer service and other specialized professional services. In fact, its IT-BPO is projected to continue a robust growth through 2022. . The Philippines offers top-notch sales and customer support services at a lower cost as compared to the ones provided by other countries.

Call Center 52

Call Center Hospitality 2012 Culture 52

Magellan Solutions

FEBRUARY 13, 2022

After examining 82 research papers in 2012, it was revealed that ISO certification has “clear benefits” on organizations. That means, in terms of operations, customer happiness, and staff engagement levels, ISO has a positive impact on their process. Higher Quality in Customer Service. Effectively Reduce Wasted Resources.

Call Center 40

Call Center 2013 Document 2012 40

BirdEye

JULY 27, 2023

Your customer base begins to demand a more subtle approach, fearing that an intruder may recognize the light bulb as a camera and smash it. This will give your customers more options to choose from and increase sales since you are now able to meet different customer needs. Here are the most popular strategies.

Government 52

Government Retail E Commerce 2017 52

Clarivate

APRIL 24, 2023

In 2019, while Walgreens was selling off the last of its healthcare clinics to partnering health systems, CVS announced a transition of its nearly 1,200 MinuteClinics to larger format HealthHUBs focused on chronic disease management and preventive medicine.

Healthcare 89

Healthcare 2023 Marketing Insurance 89

Magellan Solutions

JULY 28, 2021

With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. . Meet customers where they are. Where customer journeys used to be relatively linear, today they’re anything but. Consumers will always want better prices, selection, and convenience. Sales channels.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

Optimove

JANUARY 16, 2024

In addition, we are honored by our partners, employees, and investors who have been instrumental in helping Optimove create the first Customer-Led Marketing Platform to uphold our promise: to unleash brands’ full potential so they can gain their customer’s loyalty for life.

2023 52

2023 Net Promoter Score 2012 2024 52

Comm100

APRIL 22, 2023

In 2022, 4 million fewer people in America enrolled at a college than ten years ago, and this trend doesn’t seem to be changing. Even before COVID-19, distance learning grew around 40 percent from 2012 to 2017. Omnichannel also allows agents to manage every channel from a single unified console.

Omnichannel 52

Omnichannel Social Media Connections 2022 52

Comm100

APRIL 22, 2023

In 2022, 4 million fewer people in America enrolled at a college than ten years ago, and this trend doesn’t seem to be changing. Even before COVID-19, distance learning grew around 40 percent from 2012 to 2017. Omnichannel also allows agents to manage every channel from a single unified console.

Omnichannel 11

Omnichannel Social Media Connections 2022 11

2020 Research

NOVEMBER 4, 2022

This webinar was hosted by Joanne Mallett, Senior Manager of Marketing at Schlesinger Group. Pre-2012: Emergence of Research Tech. 2022: Quant + Qual = Rise of Hybrid Platforms. There were three experts joining us in the session, each of them members of Schlesinger Group: Steve Mast – Executive VP of Platform Business.

Webinar 52

Webinar Technology 2012 Definition 52