Mastering Customer-Centric Culture: The 5 Essential Disciplines
PeopleMetrics
JANUARY 23, 2015
Culture is the new black. Culture” took home the prize in 2014. Apparently, throughout the year, hundreds of thousands of people were looking for clarity in the broad, nebulous notion of culture. The customer experience (CX) space has experienced a similar trend. customer feedback leads to internal improvements).
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