Storyminers
FEBRUARY 2, 2016
Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. The post Services Before Sales Sells More Chicken!
Michelli Experience
DECEMBER 30, 2015
Here are my 6 commitments for 2016, I will be asking you to share your targets at the end of this post: Show-up : Surely, you have run across people who perpetually make excuses or you’ve had interactions with those who seem to be in a constant state of “trying.” It is through “otherness” and service that we matter!
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Storyminers
FEBRUARY 2, 2016
Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. Walt Disney Company [ DIS ] is also proof that service before sales sells better.
Strativity
APRIL 19, 2016
Customer experience design and management consulting firm, Strativity Group, Inc. Peters will lead sales and service for Touchpoint Dashboard in the EU. retains Danny Peters as Head of Client Success – Europe, Touchpoint Dashboard. New Jersey based consulting firm, Strativity Group, Inc.
Michelli Experience
JANUARY 6, 2016
In support of my position, I offer the following: If you want to keep customers in 2016 …. Worry less about your prices and spend more time elevating your customer experience. According to Accenture, customer churn is linked more to bad service moments than to price related issues. Research by Bain & Co.
Storyminers
JULY 11, 2016
I had the opportunity to peek at the future when I attended the CRM 2016 event produced by SAPInsider at the Las Vegas Convention Center in March as an analyst (no fee, no favors). Their challenge was that the distribution centers used a functional structure whereas the sales departments used a matrix structure.
Michelli Experience
MARCH 11, 2016
In 2016, mobile marketing will be a must-have by many businesses. In 2016, over 2 billion consumers are expected to purchase smartphones worldwide. Sophorn Chhay is an inbound marketer specializing in attracting targeted visitors and generating sales qualified leads. Six: The Numbers Don’t Lie.
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