Currency Alliance

DECEMBER 15, 2017

If brands care about the value they offer to customers and embrace this trend of tapping into customer emotions, then they’ll have the opportunity to transform their loyalty programs for the better. The two types of loyalty. The millennial influence. There is too much friction in the system.

Loyalty 40

Loyalty Loyalty Programs Customer Experience Social Media 40

Currency Alliance

OCTOBER 27, 2017

We recognize that these are difficult times for merchants managing loyalty programs. Customer expectations are higher than ever. It’s often hard for merchants to find or integrate the technology to help with personalization. But the concept of exchanging loyalty currencies remains alien.

Loyalty 49

Loyalty Loyalty Programs Airlines Brands 49

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Currency Alliance

MARCH 9, 2021

Most loyalty marketers aren’t thinking of headless loyalty platforms yet, but they should be, because headless loyalty and headless commerce are the future of technology for consumer brands. In most cases, these compromises also led to frustration among customers and inefficiency in business operations.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense. Technology is a means, not an end.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense. Technology is a means, not an end.

2022 52

2022 Roadmap Customer Relationships Brands 52

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Brands Airlines 74

Tricia Morris

MAY 31, 2016

Customer expectations are changing, and to be successful, brands’ delivery on customer experience must too. Brands must approach everything they do, but especially service and engagement, with a customer experience mentality. Engaging customers does, and involving them in the best way to engage is even better.”.

Customer Experience 55

Customer Experience 2016 Contact Center Loyalty 55

Qualtrics

MAY 9, 2019

As part of our Customer Experience Visionaries series, we caught up with Emily to explore how asking the right questions, at the right time, has been the foundation for her success. Are you a part of the loyalty program? What’s your regular order? Who are you buying that dress for? Do you normally stay at this hotel? —

Brands 36

Brands Hotels Loyalty Programs Loyalty 36

Pointillist

MAY 23, 2018

Personalize engagement using information about the customer and where they are in their journey. Your customers expect personalized experiences driven by their current preferences and recent interactions. Today’s Complex, Multi-Vendor Technology Stacks Need Orchestration. One-on-one interviews.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

ProProfs Chat

MAY 6, 2020

Takeaway: To train your customer support reps, upgrade your services at the contact center, or even overhaul the complete support process. This will help your business keep customers delighted with your services because they’ll guarantee consistent services that most of your customers expect. Source: Fuqua ) Tweet this.

2020 66

2020 Customer Experience E Commerce E-support 66

Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

Thematic

NOVEMBER 13, 2018

Collection of customer feedback – Using methods like surveys, etc. to gather information from your customers. Analysis – Analyzing responses to uncover trends, themes and customer expectations. And you can only do that with the right technology. Voice of Customer examples: two success stories.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Kustomer

MARCH 12, 2020

I mean, I really look at this as kind of studying a lot of the concepts we brought forth, in Challenger and Effortless but using modern technology and the whole new data set. I think one was, look we generate a lot of good when we simply do what customers expect and we don’t get paid much more when we do more than what they expect.

2010 52

2010 Customers Multi-Channel Net Promoter Score 52