Oracle

FEBRUARY 23, 2018

Creating a great customer experience (CX) is one of the most effective business objectives you can set for your small or medium-sized business (SMB). Having your customer in mind at all times means that you can focus your attention on what adds value to their lives and what makes the buyer’s journey more seamless.

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CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. “However, we also knew this was long winded.

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Second to None

MARCH 30, 2018

Creating a great Customer Experience can serve as a huge differentiator between your brand and the rest of the competition, but it can be very challenging to establish this level of service. I’ve never been able to thank the individual who helped me, but this kind of customer experience is unforgettable.

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Eptica

MAY 16, 2018

Date: Wednesday, May 16, 2018 Author: Anne-Claire Bellec How artificial intelligence can transform your customer experience. Published on: May 16, 2018. Artificial intelligence is key to delivering the experience that today’s customers are demanding. These include: Personalization. Faster service.

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CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business.

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CSM Magazine

MARCH 19, 2024

” A further award – the BigChange Big on Inclusion Award – also offers a prize of £2000 and is open to all current BigChange customers. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

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CSM Magazine

MARCH 7, 2024

Since implementing the 6-in-1 cloud based BigChange system Jet Wash Shop has seen its team of highly trained engineers increase by 300 percent, exceed a 97 percent hit rate on customer KPIs and maintain a 5-star rating on Google. Vehicle locations can also be used to automatically update customers with accurate ETAs if required.

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CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

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CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information, please visit www.bigchange.com.

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ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. Customer experience comes first. Customers choose retailers with optimal prices. Definitely, no.

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CSM Magazine

JULY 17, 2023

Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business.

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Alida

FEBRUARY 22, 2017

Most companies know what their customers buy, when they purchase and where. But few truly understand why those customers buy—why customers choose to have a relationship with companies to begin with. Business leaders need to step back and more clearly define what customer relationships mean to them.

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CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

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CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

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CSM Magazine

AUGUST 7, 2023

Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app. “Like us BigChange continues to evolve and adapt,” he concluded.

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CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 “BigChange customers have completed over 3.7

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CSM Magazine

NOVEMBER 14, 2023

BigChange is also boosting customer service with real-time ETAs and updates, streamlining invoicing through integration with the company’s accounting software, and improving fleet management with automated alerts. “BigChange also gave us the ability to create and customise our own worksheets and certificates.”

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CSM Magazine

SEPTEMBER 28, 2023

With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile operation, improving efficiency and boosting customer service. “‘where are you?

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CSM Magazine

JULY 10, 2023

The Sheffield-based company has also deployed the BigChange customer portal that allows customers to directly access service and site history information and book engineer appointments. This was time consuming, labour intensive, and had the potential to introduce errors into our systems.

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CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. After viewing an invoice summary on the engineers’ mobile device, a customer receives a payment app link. A ‘pay now’ screen then pops up on their phone for easy, one-click payment.

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CSM Magazine

JUNE 9, 2023

Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. The company has also boosted customer service as it can now capture and share time-critical information using the BigChange mobile app. For more information please visit www.bigchange.com.

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CSM Magazine

JULY 26, 2022

When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. The online customer portal from BigChange has also had a big impact for Greenskape, distinguishing them from their competition.

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CSM Magazine

DECEMBER 15, 2022

Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

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CSM Magazine

JANUARY 10, 2023

Prymo has also halved the cost of its internal account management thanks to BigChange. By eliminating menial administrative tasks, staff have been freed up and redeployed to work on customer service and business development. “As a result, we have made people’s jobs easier so we have less problems.

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Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? Customer Relationship Management Conference (CRMC) 2019. CXFS Customer Experience for Financial Services. The Customer Service Summit. Sales Management Association’s Sales Force Productivity Conference.

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CSM Magazine

MARCH 8, 2023

From real-time tracking to financial management, vehicle checks to dynamic communications, BigChange supports all aspects of the business giving us complete visibility and the capacity to capture, record and share time and business critical information.” For more information please visit www.bigchange.com.

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CSM Magazine

JULY 4, 2022

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information please visit www.bigchange.com.

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CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

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CSM Magazine

JANUARY 17, 2022

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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CSM Magazine

NOVEMBER 8, 2022

Since implementing BigChange, the administrative burden has been dramatically reduced and management have a better control on costs, all contributing to the increase in turnover. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

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CSM Magazine

APRIL 21, 2022

This means no more lost jobs sheets, no customer queries we can’t answer and no missed invoices.” ” About BigChange: Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. ” continued Crowley.

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CSM Magazine

MARCH 30, 2022

Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. ” About BigChange.

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Oracle

JANUARY 29, 2018

Greater automation of production often means more modular and customized products to sell (C), more focus on smart pricing (P), and more rapid response to customers (Q) in a competitive market place. There are challenges ahead in 2018 for CPQ, but riding on the crest of some positive macro trends, it’s an exciting place to be.

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CSM Magazine

MARCH 16, 2022

The £10 million turnover company operates a fleet of more than 20 Ford Transit Custom vans for its mobile engineers. Quora uses the BigChange field service management software which it says is enabling it to win new public sector tenders. Quora uses BigChange in its electrical, service and maintenance, and water treatment divisions.

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CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . However, it’s customer service where the greatest benefits are being realised. Trustee is a fire and security specialist first established in 1978 and based in Orpington. “We

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