2018 Customer Journey Interaction Social Media 
Call Experts
OCTOBER 10, 2019
A company must understand how their customers behave, their patterns, and their pain points. Customer experience is not necessarily linear. Often, the customer journey is influenced by motivations and trends unrelated to your company’s service. Where do you interact most with our company? Customer Journey Mapping.
TechSee
FEBRUARY 12, 2018
We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. view of customers by accumulating data from the various touch points that a customer may use to contact a company. customer exhibitors at MWC 2018: Verto Analytics.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
FEBRUARY 12, 2018
We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. view of customers by accumulating data from the various touch points that a customer may use to contact a company. customer exhibitors at MWC 2018: Verto Analytics.
ShepHyken
MARCH 9, 2018
This is expected to grow, as over the next 5 years it has been predicted by Gartner that phone interactions will drop from 41% to 12% as consumers keep going digital [i]. Businesses that already have a strong digital customer service strategy in place are steps ahead of the competition, however here’s how you can catch up in 2018.
Experience Investigators by 360Connext
NOVEMBER 17, 2020
Yet most business plans don’t have a “customer appreciation program” section. And when talking business strategy, showing customers gratitude is hardly mentioned. We know that building loyalty requires more positive interactions than negative ones. So let’s get proactive about how we thank customers.
Avaya
JANUARY 16, 2018
40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Eighteen months ago, we weren’t seeing interactive devices in our homes that responded to our every request (i.e. New CX Predictions.
Confirmit
OCTOBER 27, 2019
We often find companies pay particular attention to individual touchpoints and transactions, and as a result are less informed of their customers’ end-to-end experience. Companies with this siloed vision miss crucial interactions along the customer journey and may be unaware of unhappy customers.
Expert insights. Personalized for you.
64 
Let's personalize your content