NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Which is the only way to roll if you want to get ahead in 2019.

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Oracle

OCTOBER 4, 2019

CXFS 2019 brought together senior leaders and industry experts to discuss the latest trends in financial services customer service. “Data, experience, and intelligence must be connected across all functions—marketing, sales, service—in order to succeed.

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2019 Insights Financial Banking 40

Upstream Works

DECEMBER 11, 2018

However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. The post Customer Experience Management in 2019 appeared first on Upstream Works. AI, Bots & RPA. www.upstreamworks.com.

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Customer Experience Management 2019 Management Customer Experience 96

NetBase

MARCH 4, 2019

And any brands still devoting half-hearted efforts to their digital marketing really need to read The 2019 State of Social Report , as it offers game-changing insight for (and from) small, challenger and top-performing businesses. The post The 2019 State of Social Report appeared first on NetBase. Making It Matter. Incredible.

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2019 Social Media Advertising Consumers 89

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

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2019 Customer Success 2018 Chief Customer Officer 73

Oracle

MARCH 21, 2019

This week at Oracle Modern Customer Experience 2019 in Las Vegas, customer experience leaders from around the globe and across industries are gathering to glean the latest in CX technologies and trends, and share success stories, tactics, and insights for improving customer experience in the coming year and beyond. MCX19 LIVE!

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Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. ” – Dainah Kibera, Sales Operations Manager, Kenya Airways, in an interview with SmarterCX.

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2019 Customer Experience Competitive Advantage Customer Care 58

Oracle

JANUARY 15, 2019

The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. Here are some of the hottest trends, technology, and takeaways from NRF 2019. “Target posted its best sales in a decade.”

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2019 Retail Customer Experience Omnichannel 100

Oracle

DECEMBER 18, 2019

Customer experience headlines in 2019 brought us new information regarding customers’ desires and motivations, technology that’s changing the way we interact with customers and with each other, and insights into what some brands and practitioners are doing right, and where others have room for improvement.

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2019 Customer Experience Omnichannel 2020 54

Maru Group

JANUARY 8, 2019

As household names like House of Fraser and Marks and Spencer push forward with restructuring plans, we explore four key customer experience trends that will make or break retailing brands in 2019. 2019 is therefore all about bringing people and technology together to positively impact how customers interact with a brand.

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2019 Customer Experience Retail 2018 56

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? CXPA Insight Exchange. — Sales 3.0 PipelinePros Insight North America. Gartner Sales and Marketing Summit. Sales Management Association’s Sales Force Productivity Conference. — Sales 3.0

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Events 2018 2019 Customer Experience 60

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

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2019 ROI Hotels Financial 75

CSM Magazine

APRIL 20, 2021

But what are these consumer insights and how to track changes? What Are Consumer Insights? Consumer insights are ideas used by brands or businesses to get a deep insight into how their audience thinks and feels. Let’s take an example of some brands using consumer insights.

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Consumers Insights E Commerce 2020 52

Oracle

APRIL 8, 2019

This past month at Oracle’s Modern Customer Experience conference , CX leaders from 37 countries gathered in Las Vegas for three days of customer experience insights, trends, and technologies. 10 Quotes from Oracle CEO Mark Hurd on the Evolution of Sales and Customer Experience at ModernCX 2019. They work together.”

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Sales Customer Experience 2019 Events 107

Oracle

OCTOBER 23, 2019

This is a preview of the on-demand webinar, AI for Modern Sales Teams. Artificial intelligence (AI) is helping modern sales teams better understand customer needs and sell more effectively. 77% improvements in sales representative engagement levels. 77% improvements in sales representative engagement levels.

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Sales Webinar B2C 2019 75

Integrity Solutions

MARCH 30, 2020

In the midst of a global crisis, adjusting your sales approach is key to not just surviving but thriving. Those business plans were created in Q4 2019, a quarter that started with the continuation of the greatest period of economic expansion and stock market growth in history. That was the sales approach then… but this is now.

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Sales 2019 2020 Competitive Advantage 86

ShepHyken

JANUARY 14, 2019

Ten top tips for building a customer-driven company in 2019 by cp2experience. My Comment: The cost of losing a customer is more than losing just one sale. Panviva) Get a jumpstart on your 2019 planning with this collection of CX insights from our top 10 industry experts. Here are my top five picks from last week.

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2019 Article Customer Journey Mapping Customer Service 95

NetBase

MAY 2, 2019

You can’t foster sales or loyalty through acquaintanceship – you have to go deep. What netnography in 2019 offers is more than a buyer persona based on demographics and assumptions. Create – use audience segment insights to create a unique fandom around your brand, with a culture all its own; think Justin Bieber’s “ Beliebers ”.

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2019 Engagement Entertainment Sports 71

Lithium

JANUARY 10, 2019

With our bird’s eye view that comes from working with leaders like you, we’ve got a few ideas about the trends that will shape brand success in 2019 : Community is Key. Companies that are ahead of the curve in 2019 have found ways to be where their customers are, engage with them, and then bring that engagement on to their own platform.

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2019 Marketing 2018 Connections 56

NetBase

DECEMBER 3, 2019

Why, then, are brands failing to make the most of this insight? The 2019 Consumer Experience Analytics Report: EMEA has answers! The EMEA customer experience experts surveyed had titles like Agile Coach and Head of Success – and if you think those sound extremely specific and insight-focused, we’d have to agree! Web analytics.

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2019 Entertainment Insights Social Media 52

delighted

DECEMBER 7, 2021

Other teams like sales, marketing, and customer success, must also align on the same product-led growth strategies that will ultimately attract and benefit the customer. Gone are the days of ignoring the end-user within B2B product development and being able to keep the edge on your competitors through sales and marketing tactics alone.

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Insights B2B 2019 Feedback 75

ChurnZero

NOVEMBER 27, 2019

Top Five Customer SuccessCon Berkeley 2019 Takeaways. Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. Read on to discover some of our favorite insights from this year’s event. . . For them, these insights are just as valuable. . Didn’t attend?

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2019 E-support Chief Customer Officer Events 75

Oracle

NOVEMBER 26, 2019

But first, let’s take a look back at 19 pet peeves that really irked the marketing pros and defined many of the faux pas and questionable marketing tactics of 2019. Pet peeve #1: The classic sales and marketing disconnect. Soon, I wouldn’t be surprised [if] some companies start advertising Christmas sales in May.

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2019 Marketing Social Media B2C 85

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? June 2019 CX Events and Conferences. Customer Relationship Management Conference (CRMC) 2019. June 5 – 7, 2019. CX NYC 2019. June 11 – 12, 2019. Internet Retailer Conference + Exhibition (IRCE) 2019. CX SF 2019.

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ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

2019 49

2019 Customer Success 2018 Chief Customer Officer 49

QuestionPro Audience

OCTOBER 26, 2018

It’s no secret that the pet food industry is booming, and will continue to grow in 2019 due to two important factors: humanization and premiumization. Premium pet food sales are continuing to increase, whereas other areas are seeing drops in growth. Dog food sales grew 8% between 2012-17 to reach $11.8 As pet owners in the U.S.,

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Insights 2012 2017 2019 68

West Monroe

DECEMBER 6, 2019

Thousands of Salesforce community members converged in San Francisco last week for Dreamforce 2019. The weeklong event included several exciting announcements , influential speakers, impactful sessions, and insightful knowledge sharing among those in attendance. Connect and simplify data to provide better service.

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2019 2020 Customer Centricity Financial 52

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. That’s 2019 for you. . Top 10 Blog Posts from 2019 . Churn Monster: Champ i onless .

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2019 Blog E-support Chief Customer Officer 64

ProProfs Chat

JANUARY 10, 2019

While many experts in this segment may offer you great insights, finding all the trends at one place is kind of tricky. Here’s a list of top nine customer service trends you need to watch out this 2019: #1: Self-service – The New Mantra! But is that all you aim to offer in 2019 too? But worry not, we’ve got you covered.

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2019 Customer Service Omnichannel Social Media 77

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. Billion of sales in 2018 being made online, showing an increase of 35.4% There’s one that stands out as “best in market” according to consumer insight!

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Social Media 2019 Consumers 2018 52

SurveySparrow

SEPTEMBER 29, 2019

From customer experience to sales trends, data shines a light on every possible aspect of your business. According to Forbes, ‘Improving revenues using BI is now the most popular objective enterprises are pursuing in 2019’. Here are our top ten picks for the best business intelligence tools for 2019. #1

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2019 Insights Interaction Connections 73

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Beyond that, social insights reveal industry and category trends worth embracing – the kind that inspire new products and/or changes in how you do business. Already know what matters? Skip right to the list of tools!

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Social Media 2019 Demo ROI 77

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. Billion of sales in 2018 being made online, showing an increase of 35.4% There’s one that stands out as “best in market” according to consumer insight!

Social Media 52

Social Media 2019 Consumers 2018 52

Lithium

JANUARY 10, 2019

With our bird’s eye view that comes from working with leaders like you, we’ve got a few ideas about the trends that will shape brand success in 2019 : Community is Key. Companies that are ahead of the curve in 2019 have found ways to be where their customers are, engage with them, and then bring that engagement on to their own platform.

2019 40

2019 Marketing 2018 Connections 40

Lithium

JANUARY 10, 2019

With our bird’s eye view that comes from working with leaders like you, we’ve got a few ideas about the trends that will shape brand success in 2019 : Community is Key. Companies that are ahead of the curve in 2019 have found ways to be where their customers are, engage with them, and then bring that engagement on to their own platform.

2019 40

2019 Marketing 2018 Connections 40

Lithium

JANUARY 10, 2019

With our bird’s eye view that comes from working with leaders like you, we’ve got a few ideas about the trends that will shape brand success in 2019 : Community is Key. Companies that are ahead of the curve in 2019 have found ways to be where their customers are, engage with them, and then bring that engagement on to their own platform.

2019 40

2019 Marketing 2018 Connections 40

Lithium

JANUARY 10, 2019

With our bird’s eye view that comes from working with leaders like you, we’ve got a few ideas about the trends that will shape brand success in 2019 : Community is Key. Companies that are ahead of the curve in 2019 have found ways to be where their customers are, engage with them, and then bring that engagement on to their own platform.

2019 40

2019 Marketing 2018 Connections 40