Oracle
NOVEMBER 5, 2019
Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? At Future Stores 2020, helping brands strike that balance is a major focus. Experiential selling moves to the forefront.
Experience Investigators by 360Connext
APRIL 21, 2015
Be aware of how often product innovation is discussed as its own end goal, without mentioning how it meets the needs of customers. Some are predicting that by 2020, the B2B ecommerce market will be twice as large at the B2C market. In the next few weeks at your organization, see if you can identify some themes.
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C Space
APRIL 17, 2020
The Brand Move Roundup – April 17, 2020. AirBnB are having to innovate to maintain their business during social distancing, while staying true to their positioning, which is about authentic local experiences and the idea of belonging. They have just launched a new service: online experiences. Read More.
Kustomer
JULY 24, 2020
Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Date : July 28, 2020. Date : August 20, 2020. Date : August 20, 2020. Date : August 24-28, 2020.
CSM Magazine
JULY 3, 2020
The process of monitoring every interaction customers experience with a company or organisation, is vital to spot opportunities for improvement in customer service and to drive retention. The research was conducted independently by Censuswide in March 2020. The goal is to make it easy for customers to deal with the organisation.
C Space
JULY 27, 2020
The Brand Move Roundup – July 27, 2020. FX Networks, which has had an experiential presence at the event for seven years, has pivoted planned physical activations to innovative digital offerings for fans stuck at home. Brand Move Roundup – July 27, 2020. Brand Move Roundup – July 24, 2020. Read More.
C3Centricity
SEPTEMBER 14, 2020
Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Invest in innovation teams or innovation centres to discover new competition and possibilities to test and learn in more rapid prototyping programs (outside of risk-averse culture).
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