Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

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Chief Customer Officer Customer Success 2021 Customer Centricity 91

Gainsight

JUNE 2, 2022

Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position.

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2022 Chief Customer Officer Innovation Connections 52

ChurnZero

DECEMBER 29, 2020

Learn why an operations role is the key to scaling Customer Success, what this role looks like within a mature organization, and when you should hire for it. Customer Success teams (and their customers alike) feel the pain of conducting QBRs dictated by a now seemingly arbitrary timeframe and requisite.

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2020 Blog 2021 Chief Customer Officer 98

Gainsight

JUNE 10, 2021

They were our lifelines and connections to the outside world. That was how they began building the foundation and starting up a world-class, total experience and business outcomes focussed team to produce good customer success for them. For instance, Gainsight invented Success Plans to provide a clean way to drive customer outcomes.

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Innovation Chief Customer Officer 2021 NPS 52

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic.

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Customer Success 2021 Chief Customer Officer Leadership 21

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

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Customer Success Chief Customer Officer 2021 Webinar 87

Gainsight

JUNE 9, 2021

Content, connections, and even some corny jokes brought to your screens live from August Hall in San Francisco. Utilizing data analysis, they can adjust the needs of their customers and the growth engine. Delphix: How Value Engineering leads to Customer Success starring Alex Hesterberg Chief Customer Officer, Delphix.

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Chief Customer Officer 2021 Customer Success Sales 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Matthew Brown , Director Customer Enablement, Solink. Watch the session: Customer Success as a Profit Center. Software vendors want in.

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Customer Success Leadership Sales Chief Customer Officer 98

Talkdesk

FEBRUARY 5, 2021

Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . One continuous theme at NRF 2021: Retail’s Big Show—Chapter 1 is “ The Great Compression,” symbolizing the forced digital transformation companies had to endure in 2020. But now, things have changed.

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2021 E Commerce E-support Retail 87

SmartKarrot

JANUARY 5, 2022

Recognized as one of the most respected business outcomes and Customer Success experts globally, Rick has been helping individuals and companies maximize business value for over 25 years. His company Practical CSM Academy provides global customer success management consulting, training and certification services. Dave Jackson.

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Customer Success 2022 Chief Customer Officer B2B 23

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

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2022 Customer Success Chief Customer Officer Leadership 98

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. In the 2024 CX West Conference: “The key message from every panel was this: The revenue team that connects the most dots wins the customer.”

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Sports 2024 Chief Customer Officer Customer Centricity 62

ChurnZero

OCTOBER 28, 2021

Q&A Recap: 2021 Customer Success Leadership Study Results Revealed. With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been in many ways just as challenging as the last. Speakers: Abby Hammer , Chief Customer Officer, ChurnZero.

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2021 Leadership Customer Success Chief Customer Officer 52

Totango

JULY 23, 2021

In CS, the success of the team starts with the right leader, which, depending on the size of the company and team, could be the Director of Customer Success, the VP of Customer Success or the Chief Customer Officer. How customers are segmented can help with the division of labor and the CS team structure.

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Customer Success Chief Customer Officer 2021 Sports 126

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. Today we are talking about your business and how to achieve success with your existing customers. Irit Eizips: (15:45) Absolutely!

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2020 Customers Communication Customer Success 98

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Power Users: .

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Customer Success Management Chief Customer Officer Leadership 98

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

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2022 Customer Success Chief Customer Officer Customer Centricity 21

Gainsight

FEBRUARY 16, 2021

On February 4, 2021, my team reminded me of my 8th anniversary at Gainsight (Gainaversary!). To paraphrase a great quote from Gretchen Rubin, the days of helping to ignite the Customer Success movement were long , but the 8 years feel short. We launched in 2013 with the premise of “software for Customer Success Managers.”

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2013 Events Chief Customer Officer Customer Success 64

Gainsight

JANUARY 10, 2022

Maybe it’s connecting and networking with peers? Customer Success Managers” were cropping up in dozens of SaaS companies, but they often felt isolated. In February 2013, our Chief Marketing Officer at the time, Anthony Kennada , and I said “we should throw a meetup for 50 or so CSMs.”

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Presentation Customer Success Chief Customer Officer 2013 27

SurveySparrow

JULY 3, 2021

Brands typically prioritized competitive pricing and product development over the actual experience of their customers. But the battle for sales, brand loyalty, and customer retention in 2021 and beyond will be won by businesses that take customer experience seriously and execute strategies that audiences connect with.

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Brands Customer Experience Travel Social Media 59

Gainsight

MAY 18, 2023

The question now becomes, how can we make this journey seamless, efficient, effective, and personalized to every user, without increasing manual tasks for Customer Success Managers (CSMs)? These new offerings are the first of their kind, and poised to revolutionize the next era of our industry: Digital Customer Success.

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2023 Chief Customer Officer Customer Journey Customer Success 52

Kustomer

AUGUST 19, 2021

Intense as it may seem, Wendi believes that as a leader, the customer should be part of your DNA. For many CX leaders this can be daunting, especially when trying to manage so many different aspects of the company from winning the C-Suite to contributing to a customer culture. And bringing all those connection points.

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Culture Chief Customer Officer NPS B2B 98