West Monroe

DECEMBER 20, 2022

A significant majority (87%) of respondents in the 2021 MLC M4.0 We are interested to see how that metric moves in this year’s survey, given recent economic developments. In the 2021 MLC sustainability survey, 52% of respondents said they believe M4.0 This is where being digital comes in. The result?

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

A significant majority (87%) of respondents in the 2021 MLC M4.0 We are interested to see how that metric moves in this year’s survey, given recent economic developments. In the 2021 MLC sustainability survey, 52% of respondents said they believe M4.0 Focus beyond the four walls of manufacturing. The result?

2021 52

2021 2022 Metrics 2030 52

SurveyGizmo

MARCH 15, 2021

In an employee-centric organization, all employees are connected to their customers and prospects, as well as to their peers and leadership. Encourage p articipation and s hare p erformance m etrics – Engage employees in product roadmaps, customer interactions, content creation, and more.

Customer Centricity 90

Customer Centricity Net Promoter Score Culture Employee Experience 90

SurveyGizmo

DECEMBER 21, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. In short, tracking customer sentiment helps you understand three major metrics: Overall customer satisfaction, loyalty, and engagement intent.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Qualtrics

MARCH 2, 2021

To support HR and business leaders in answering this question, we asked Melissa Thomas-Hunt, Global Head of Diversity & Belonging at Airbnb, to share how organizations can foster a culture of belonging in 2021 and beyond. It represents a connection with people or places. Like food and shelter, belonging is a basic human need.

Culture 47

Culture 2021 Roadmap Engagement 47

Gainsight

JUNE 11, 2021

Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum. Adrian shared four tips: Create a space for customers to connect. And… Scene.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

Gainsight

FEBRUARY 4, 2021

Growth rate, gross margin, and other traditional metrics matter greatly. But software leaders have increasingly recognized the importance of a new metric unique to the SaaS world, Net Dollar Retention (NDR). valuations are WAY higher), the connection still holds. So what does it take to get to the top? How to Grow Your NDR.

2021 72

2021 Metrics Customer Success Sports 72

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Kristen Hayer.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Gainsight

NOVEMBER 23, 2020

As a result of connecting with these teams, we align on priorities. For example, our VP of CS wanted to improve how we connect with key customer contacts and heard about Gainsight’s Stakeholder Alignment best practice. The more you can tie to specific business goals or metrics, the better. Here’s our Roadmap ( PDF link ).

Customer Success 52

Customer Success Roadmap Financial Fashion 52

ChurnZero

MARCH 31, 2023

If the vendor has been smart enough to collect aggregate data about how its customers use the product or service, it can also offer useful benchmark metrics to bolster that guidance.” The billing platform Recurly tracked 1,900 subscription services in 2021 and 2022 and found the average customer churn rate is 5.6%. Talk to them.

Customer Success 98

Customer Success Net Promoter Score 2022 Sales 98

West Monroe

NOVEMBER 2, 2022

billion through their IPOs in the first half of 2022, a sharp decline from a $155 billion boom in 2021. Share metrics and communicate the impact of digital investments. Build a realistic roadmap. Consider how data ties to your roadmap. Connect investment inputs to the output of every dollar. What’s more, U.S.-listed

Roadmap 52

Roadmap Innovation Financial 2022 52

West Monroe

FEBRUARY 23, 2022

The third is agility through a connected-worker environment—specifically, the ability to get information and signals to operators quickly so that they can work faster, safer, and smarter. What is the roadmap? Security is a well-trodden topic in discussions about the connected factory of the future.

Leadership 52

Leadership Culture Technology Connections 52

West Monroe

JANUARY 18, 2023

Radio Flyer generated $120 million in revenue in 2017, four times its 1997 sales revenues, which climbed to $200 million in 2021. And they leverage digital strategies and tools to connect with customers and deliver major value—consistently, efficiently, and at scale. The result? specific to product development lifecycles.

Banking 52

Banking Innovation 2022 Government 52

Gainsight

MAY 18, 2023

This is the only offering in the market that helps businesses digitally connect their teams, their products, and their communities to drive one-to-one, one-to-few, and one-to-many programs in a scalable, effective, and personalized way.

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

Gainsight

AUGUST 10, 2020

The question now is, how do you drive efficiencies in that process and make sure you aren’t driving up your cost-to-serve metrics. Before you know it, that human-connection that helps organizations thrive is falling by the wayside. . Our executives spoke at length about the ways that their teams are getting creative to stay connected.

Leadership 59

Leadership 2020 Events Customer Success 59

SmartKarrot

JANUARY 15, 2021

A well-connected brand experience is all they should experience in their entire customer journey. In an intricately connected world, social proof means everything to influence a buyer’s decision. Adjusting the roadmap. Empathize and connect emotionally. Use relevant metrics. Leverage social media marketing.

Customer Experience 11

Customer Experience Touchpoint 2021 Sales 11

BirdEye

MAY 17, 2023

Your vision would be something like “to be among the healthiest adults in every metric of strength and well-being.” Adidas’ simple mission statement has carried it from revolutionary football boots in 1949 to a multi-billion dollar corporation in 2021. With a clear picture of your company’s influence, you create an effective roadmap.

Innovation 98

Innovation Sports 2001 Social Media 98

Gainsight

JUNE 10, 2021

Despite the size and global complexity of the company, they developed a vision and roadmap to success with four KPI: revenue growth, lead pass to Sales, retention, and merchant satisfaction NPS. Because it is the true metric by which you measure CS and the value of your business. NDR became the metric of choice over churn and LTV.

Metrics 52

Metrics Customer Success Customer Journey Measurement 52