SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. 10 Best Qualtrics Competitors and Alternatives of 2021. The Merger!

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ChurnZero

JANUARY 15, 2021

Now backed by a proven track record of keeping SaaS businesses afloat amidst change and uncertainty (situational circumstances that aren’t changing anytime soon), Customer Success is destined to be the most influential function in the organization as it progresses from retaining to growing revenue in the new year. Marley Wagner , Sr.

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2021 Customer Success 2020 Chief Customer Officer 52

Education Services Group

JANUARY 19, 2021

What we discovered has been compiled and analyzed by CS experts and distilled into concrete, actionable data about the state of Customer Success today. We are proud to present the Inaugural Customer Success Leadership Study ! A spotlight on Customer Success. Key themes for Customer Success. Contact us today.

Leadership 52

Leadership Customer Success 2021 2020 52

One Millimeter Mindset

JANUARY 28, 2021

The first month of 2021 is nearly completed. 3 Ways to Avoid Professional Complacency in 2021. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Contact me here.

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Innovation 2021 Leadership Consulting 121

One Millimeter Mindset

DECEMBER 8, 2020

Moving forward into 2021, what team role do you intend to play? My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. What team role will you take in 2021? Knowledge and manual workers. Remote and on-site.

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One Millimeter Mindset

DECEMBER 24, 2020

Wishing you 2020 Holiday and 2021 New Year Hope and Purpose. As we move forward together towards 2021, we now share a common story: 2020. Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. One millimeter at a time.

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2021 2020 Leadership Definition 121

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

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Customer Service Contact Center 2022 Magazine 251

ChurnZero

MARCH 3, 2022

Top five Customer Success resources brought to you by ChurnZero. How to crush SaaS customer onboarding: a roundup of expert advice. SaaS onboarding makes or breaks your customer retention. In this playbook, we catalog the fifteen common monsters that attack customer retention.

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Customer Success Download Customer Retention 2021 98

One Millimeter Mindset

NOVEMBER 24, 2020

These stories are about the stuff clients really need to know when deciding to do more business with you moving forward in 2021. Instead, this internal customer discovery exercise allows you all to uncover what external clients really value. Retaining Clients leverages Innovative Customer Retention Strategies.

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Blog Workshop Leadership 2020 95

Quadient

OCTOBER 1, 2021

The State of CX: A series on customer experience trends and beyond - empathy's key role. Fri, 10/01/2021 - 17:30. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention.

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Customer Experience Customer Journey Mapping 2021 2020 52

Playvox

FEBRUARY 13, 2023

But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% That makes customer retention an essential part of your financial plan — and your digital customer service strategy.

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Contact Center Multi-Channel Customer Retention ROI 78

inQuba

AUGUST 27, 2020

The Economist coined the term ‘The 90% Economy’ as a new normal: large chunks of everyday life are missing, customers have moved from using digital to being digital, and what they value and their power to switch have shifted overnight. Customer Journey Analytics and Orchestration with Big Data and AI. 27 JAN 2021. 28 OCT 2020.

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Webinar 2006 2020 Customer Journey 80

SmartKarrot

JUNE 24, 2021

Success Hub is a free community from PracticalCSM for all aspects related to customer success career development, management training, process, research, and more. You get access to some awesome events featuring industry honchos, thought leadership zones, and more. . Customer Success Leadership Network. Gain Grow Retain.

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2021 Customer Success Leadership Events 17

One Millimeter Mindset

NOVEMBER 24, 2021

This month, review these three chewable one millimeter mindset blogs: posts freshly created throughout November 2021. Instead, they target fulfilling more strategic, cross-functional leadership roles. The post Chewable One Millimeter Mindset Blogs – November 2021 appeared first on Babette Ten Haken. Contact me here.

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2021 Blog Leadership Workshop 18

Kustomer

AUGUST 26, 2022

As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Customer retention expert Joey Coleman and social media expert Dan Gingiss host this lively podcast. The Chief Customer Officer Human Duct Tape Show. Author of Chief Customer Officer 2.0,

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Customer Experience Chief Customer Officer Competitive Advantage 2014 105

ChurnZero

MARCH 3, 2022

Top five Customer Success resources brought to you by ChurnZero 1.) How to crush SaaS customer onboarding: a roundup of expert advice SaaS onboarding makes or breaks your customer retention. In this playbook, we catalog the fifteen common monsters that attack customer retention.

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Customer Success Download Customer Retention 2021 52

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. If you find any prominent influencers missing, kindly nominate them in the comments below.

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Customer Success 2021 Chief Customer Officer Leadership 21

One Millimeter Mindset

DECEMBER 22, 2020

Are you ready to become more cross-functional, innovative and collaborative as you target better serving clients in 2021? When you are listening and responding to your customers’ voice, you have different conversations together. But also, you discover the key to client success, as well. Delivered virtually or in-person.

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Customer Voice Innovation Leadership Workshop 81

SmartKarrot

DECEMBER 2, 2020

Women are owning more responsibilities and are emerging to adorn strong leadership competencies. Women in customer success are taking over the town and converting every milestone which was once considered as surreal. Customer Success as a niche is highly competitive and caters to a large volume of masses.

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Customer Success 2021 White Paper Contact Center 17

ChurnZero

DECEMBER 29, 2020

To help CCOs hone their focus and avoid the dangers of fixating on irrelevant or flawed metrics, we asked ChurnZero’s CCO Abby Hammer about the Customer Success metrics she cares most about and why. 5 Ways to Reduce Churn by Delivering a Consistent Customer Experience. 7 Trust-Building Tactics to Increase Customer Loyalty.

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2020 Blog 2021 Chief Customer Officer 98

One Millimeter Mindset

DECEMBER 17, 2020

These are the stories clients really want to hear, as we move forward into 2021, together. Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. Everyone has a role to play, no matter how big or small. Delivered virtually or in-person.

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Innovation 2021 Leadership Communication 98

Education Services Group

FEBRUARY 3, 2021

As technology and tools for Customer Success evolve, pioneers in the industry are testing out new engagement strategies every day. In the Inaugural Customer Success Leadership Study , we found that many CS teams are still in the early stages of maturity when it comes to their tech stacks. Fast-forward to 2021.

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Customer Success Customer Engagement Engagement 2021 59

SurveySparrow

FEBRUARY 5, 2021

To our surprise, over 85% gave “customer retention” as their answer. Yes, they all stated the pandemic disrupted their customer network and retaining them became an enormous problem. And in between all that, businesses started losing customers, that too the loyal ones. Customer Retention Tip: Do Whatever It Takes!

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Customer Retention 2021 2020 Social Media 52

Think Customers

JULY 29, 2022

Businesses are eager to unlock insights that can help them adapt to change and reengage customers. According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020.

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Apparel Automotive Tourism Fashion 59

Education Services Group

FEBRUARY 2, 2022

In 2020, Customer Success verified its strong ties to Sales, Product, and Marketing organizations, but only 51% of CS teams worked cross-functionally with Finance on a regular basis. After all, Customer Success is the delicious chocolate coating tying all that gooey customer experience goodness together.

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Metrics Financial Customer Success Customer Retention 52

Education Services Group

JANUARY 8, 2021

Whether you are one of those hit-the-gym, reorganize-your-life, use the New Year to envision a new you types, or simply the type to harness the calendar shift to plan ahead, it’s time to build your 2021 strategy. I’ve compiled seven Customer Success goals to kick-start your CS prosperity and expansion in 2021.

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Customer Success 2021 2020 Customers 52

Education Services Group

OCTOBER 6, 2021

In a 2021 State of Remote Work report, 97.6% Customers are no longer accepting excuses for poor experiences and support. Though we’re all still adjusting to our new work-from-home (WFH) lifestyle, customers and leadership alike expect CSMs to provide the outstanding CX that they’re known for.

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2021 Leadership Connections Customer Success 52

Education Services Group

JANUARY 18, 2022

It boils down to understanding what the C-suite cares about and how Customer Success aligns with greater company-wide targets and goals. Leadership wants to see Customer Success as a revenue driver rather than a cost center. Why are we crowning NRR as the new king of CS metrics?

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Metrics Customer Success Financial Leadership 52

ChurnZero

OCTOBER 28, 2021

Q&A Recap: 2021 Customer Success Leadership Study Results Revealed. With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been in many ways just as challenging as the last. Speakers: Abby Hammer , Chief Customer Officer, ChurnZero.

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2021 Leadership Customer Success Chief Customer Officer 52

Education Services Group

FEBRUARY 22, 2022

The Customer Success industry is coming into its own. The 2021 Customer Success Leadership Study found that 54% of CS organizations report directly to the CEO. 75% of Customer Success leaders have a seat at the executive table. We’re in the spotlight now, baby! But, uh, wait a minute.

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Leadership Presentation Customer Success Communication 52

ChurnZero

APRIL 30, 2021

with more and more people receiving vaccinations, we are hopeful about our 2021 conferences.?That’s?right, and tailored for our Customer Success leaders. Think: a focus on prominent businesses challenges within the CS industry, high-level thought leadership, and open dialogue with the experts and game changers within the CS industry.

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2021 Events Customer Success Customer Retention 52

Education Services Group

DECEMBER 28, 2021

After 2020, we all needed a bit of a reset in 2021. Who knew Customer Success would make such an impact and grow so much these past 12 months? As we cross the finish line into another new year, CS is poised to skyrocket even further as the industry matures and more businesses harness the benefits of Customer Success.

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2022 Customer Success 2021 2020 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. And… Scene.

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Chief Customer Officer Customer Success 2021 Customer Centricity 91

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

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2021 Customer Success Chief Customer Officer Leadership 98

Gainsight

JUNE 2, 2022

Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. We are about product-led growth.

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2022 Chief Customer Officer Innovation Connections 52

ShepHyken

APRIL 17, 2020

It will be 2021 before one can see any improvement. What do you do in the interim to gain and retain customer loyalty? When things become normal these customers will remember and reward you. He holds spectacular skills in loyalty programs, marketing, and customer retention. Weak purchasing power.

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Loyalty Rewards Programs Loyalty Programs 2021 129

ChurnZero

DECEMBER 28, 2021

Leading the way, Google released their Year in Search for 2021. Who would have thought that 2021 would be the year the world searched for “y2k” more than ever before? Here’s ChurnZero’s greatest hits compilation of our top content, milestones, and happenings from 2021. Top 10 Articles from 2021. Other Noteworthy News.

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2021 Article 2022 Fashion 52