2022 Books Culture Employee Experience 
Customer Bliss
FEBRUARY 18, 2022
As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). He explains that it’s about caring what needs to be done today in order to keep a customer or employee.
ShepHyken
DECEMBER 5, 2022
But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken.
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ShepHyken
APRIL 11, 2022
Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson. LinkedIn Pulse) Employee engagement, workplace culture, employee experience… these are popular captions that show up frequently in conversations about the current and future state of work.
TechSee
AUGUST 14, 2023
If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
Think Customers
MARCH 21, 2023
Youtuber and former NASA engineer Mark Rober illustrated the power of connectivity with a science demonstration, releasing thousands of balloons at once to earn a spot in the Guinness World Book of Records. Improving the employee experience in this way ultimately enhances the customer experience as well.
Beyond Philosophy
FEBRUARY 17, 2022
My podcast is born out of a similar enjoyment experience. After my co-author and I wrote The Intuitive Customer , we decided to do some webinars on the principles we discussed in the book. For example, we had an opportunity to get into employee experience since it is closely related to Customer Experience.
Qualtrics
DECEMBER 1, 2021
The level at which your employees feel safe to contribute matters – not only for their sense of belonging and engagement but also for your organization’s culture of inclusion. But without an environment where employees feel safe and welcome to speak up, your business will suffer. Employees openly giving and receiving feedback.
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