Three Lessons on Efficiency From the 2022 Gartner® Market Guide for Customer Success Management Platforms
Gainsight
OCTOBER 11, 2022
A well-oiled customer success (CS) machine that drives Net Revenue Retention (NRR). . SaaS organizations must align their teams around customer outcomes, and scale their CS team’s efforts with the utmost efficiency. To do this, CS leaders should operationalize CSM motions through a robust customer success management platform. .
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