2023 Connections Return on Investment Social Media 
ShepHyken
DECEMBER 23, 2022
They share their top 5 unified communications predictions for 2023. Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. 2023 will be all about customer lifecycle management (CLM). Top 5 UC Predictions for 2023.
Comm100
JANUARY 11, 2023
The State of Automated Customer Service in 2023. Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. If you’re interested in introducing AI in customer service in 2023, read this complete guide for answers to the following: What is customer service automation?
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BirdEye
MARCH 24, 2023
It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. Offer rewards and incentives to both referrers and referrals.
Magellan Solutions
AUGUST 23, 2023
Initially, AI simplified tasks such as email marketing and social media scheduling. The close connection between AI and marketing drives the success of businesses. It includes customer segmentation, content optimization, social media marketing, and chatbots. It guarantees the highest possible return on investment.
Think Customers
DECEMBER 11, 2020
“We’ve been utilizing texting to communicate with our customers for a while, but when we moved to work-from-home and the ability to effectively call customers was diminished, we leaned heavily into texting to connect quickly and efficiently with our customers.”. That’s a target the company didn’t expect to reach until 2023.
BirdEye
MAY 11, 2023
Harness the power of social media 57% of your potential home buyers are known to use social media to find real estate related information. It is important for mortgage businesses to find and connect with customers on their preferred social networks.
ViiBE Blog
FEBRUARY 28, 2022
While emails and calls cannot provide adequate and fast solutions to customer problems, live chats do it so well that 79% of customers tend to favor them over any other way to connect with an expert. None of the other communication channels allows that, including social media. Live chat looks like a pop-up chat window.
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