InMoment XI

MARCH 18, 2024

Every customer comment, whether from emails, social media, or customer service interactions, can be dissected for sentiment and emotion analysis. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 260

Insights Multi-Channel Webinar Social Media 260

Lithium

OCTOBER 3, 2023

The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more.

2023 52

2023 2024 B2C Social Media 52

TechSee

NOVEMBER 7, 2023

“Our customers can contact the company through the phone or via social media around the clock. Allowing them to connect through a customer’s mobile phone and use the camera app, get a view of the machine, identify its fault, and often help correct it.

2023 124

2023 Customer Experience Call Center Innovation 124

InMoment XI

JANUARY 4, 2024

When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value. Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Social Media NPS 260

BirdEye

AUGUST 31, 2023

The popularity of social media platforms as a commercial medium is on an upward trend. Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. A considerable percentage of it goes to social media commerce activities.

E Commerce 58

E Commerce 2023 Social Media E-support 58

Lumoa

FEBRUARY 28, 2023

They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Each of these should be incorporated into your customer feedback strategy.

2023 83

2023 Feedback Net Promoter Score NPS 83

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

Financial 76

Financial 2023 Blog Customer Experience 76

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Is location-based marketing worth exploring in 2023? Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it.

2023 52

2023 Social Media 2025 Connections 52

Lithium

MARCH 7, 2023

TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Upcoming Join Khoros at Enterprise Connect , March 27-30th! Read the report now and learn how to leverage this year's top trends to your advantage.

2023 52

2023 Omnichannel Webinar Social Media 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Higher job satisfaction It is common knowledge that sales teams want to get out there and connect with leads more than anything else. Monitor mentions on social media. Table of contents What is AI in sales?

Sales 110

Sales 2023 Demo Social Media 110

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. 2023 will be all about customer lifecycle management (CLM). Top 5 UC Predictions for 2023.

2023 70

2023 Communication Contact Center Return on Investment 70

BirdEye

JUNE 22, 2023

And most customers typically share these common characteristics: They’re well-informed: Customers today are fully-connected to the realities of the buying market and tech-savvy. So, most customers can be expected to engage with their favorite brands and product lines on social media.

2023 98

2023 Social Media Reference Loyalty 98

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? We’ll break it down by the numbers.

Social Media 110

Social Media Brands Multi-Channel Demo 110

ShepHyken

AUGUST 28, 2023

Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. Connect with Shep on LinkedIn.

2023 62

2023 Article Customer Service Magazine 62

Lithium

OCTOBER 3, 2023

Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! One batch of changes will occur on Sep 20, 2023, and the second batch will follow on Nov 20, 2023. API endpoints.

2023 52

2023 Webinar B2C Social Media 52

BirdEye

AUGUST 16, 2023

It takes planning to stay relevant on one of today’s most popular social media platforms, Instagram. Scale your social media for all locations with powerful tools Want to see the impact of Birdeye on your business? You have to hook your customers immediately, or your posts will languish in social media obscurity.

2023 52

2023 Social Media Entertainment Demo 52

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. This visibility can greatly influence clients who rely on social media to research local businesses before making any commitments. Check out our pricing today!

Insurance 110

Insurance 2023 Financial Feedback 110

Magellan Solutions

SEPTEMBER 6, 2023

Through its API, ChatGPT boasts easy platform connectivity. These conversations can be used on websites, mobile apps, social media, and messaging apps. Seamless Multichannel Support Today’s customer journey involves a variety of channels, including email and social media.

Customer Engagement 98

Customer Engagement Engagement 2023 Social Media 98

Lithium

FEBRUARY 7, 2023

Managers and Mental Health: Managing Crisis Moments - We wanted to share some key learnings and helpful tips for navigating being in the weeds of social media while also taking care of your mental health. How to build your social media safety net - Marketers have enough challenges right now — brand protection shouldn’t be one of them.

2023 52

2023 Social Media Webinar Events 52

BirdEye

MAY 5, 2023

Networking: Connect with potential clients and partners. Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. Simply create an account, list your offerings, and connect with potential clients in your area.

Advertising 98

Advertising 2023 Automotive Retail 98

CSM Magazine

DECEMBER 15, 2022

Now is a good time to pause and reflect on support center activity and trends by refining what we have learned and building on experiences to make agents, processes, and operations the best they can be in 2023. As we head into 2023, employee-employer relationships may require refining and rebuilding.

Contact Center 52

Contact Center 2023 Loyalty Social Media 52

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. It’s an effective way to make new connections in the business scene, especially in areas where purchases rely on personal connections. Offer rewards and incentives to both referrers and referrals.

2023 98

2023 Return on Investment Social Media Sales 98

ThriveableBiz

APRIL 11, 2023

Here we offer a countdown of 23 actions you can take to navigate through 2023. Recession is an opportunity whatever the economists’ technical definition of a recession, in the tough times of 2023 not all customers will behave the same way. Not in order of importance but a simple map of steps you can take to set yourself up to thrive.

2023 98

2023 E Commerce Advertising Touchpoint 98

ShepHyken

SEPTEMBER 10, 2023

How To Strengthen Customer Retention After Virality by Angus Knights (Spiceworks News & Insights) A viral moment quickly leads new and returning shoppers to the brand’s site to check out the product(s) they have seen in action from their favorite creators or influencers on social media. Connect with Shep on LinkedIn.

Article 80

Article 2023 2028 Customer Service 80

BirdEye

MAY 12, 2023

A referral link can also help connect the referral code to the customer and the referral. PURLs are essentially custom referral codes that have the customer’s name or their social media handle in them. Copy and paste the link directly into an email, text, or social media message. Where is my referral code visible?

2023 98

2023 Apparel Reference Social Media 98

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. If you’re interested in introducing AI in customer service in 2023, read this complete guide for answers to the following: What is customer service automation? What is the state of automated customer service in 2023? The state of automated customer service in 2023.

2023 81

2023 Customer Service Healthcare Return on Investment 81

Lithium

MAY 2, 2023

The 2023 Khoros Kudos Awards are now open! More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media. Some blog areas are limited to Khoros customers only.

2023 52

2023 Webinar Entertainment Social Media 52

BirdEye

SEPTEMBER 13, 2023

How to write the right testimonial questions How to ask for testimonials 30 testimonial questions to ask your customers in 2023 FAQs about testimonial questions Collect social proof with Birdeye What are testimonial questions? This is a very effective way to connect with viewers and convince them to purchase.

2023 58

2023 Brands Feedback Financial 58

ShepHyken

MAY 15, 2023

Here are four ways brands can create more meaningful connections with their customers. Here are four ways brands can create more meaningful connections with their customers. Here you will find four ideas: showing humanity, keeping customers informed, creating a customer-first experience, and connecting emotionally.

Article 64

Article Net Promoter Score Customer Service 2023 64

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

InMoment XI

JANUARY 10, 2024

Upholding this reputation ensures that your services deeply connect with and satisfy the needs of those pursuing exceptional care for their loved ones. Additionally, leverage the power of social media to engage with your community. Share them within your marketing materials, website, and social media.

Management 260

Management Social Media Feedback Insights 260

Magellan Solutions

AUGUST 23, 2023

Initially, AI simplified tasks such as email marketing and social media scheduling. The close connection between AI and marketing drives the success of businesses. It includes customer segmentation, content optimization, social media marketing, and chatbots. Top AI Tools for Marketing in 2023 1.

Marketing 98

Marketing Social Media Advertising ROI 98

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Sports Download Engagement 19

Comm100

SEPTEMBER 14, 2022

Break down the barriers to connect. As schools attempt to reach prospective students and consider ideas for how to increase student enrollment, they can’t just consider how students want to connect. Just as websites and social channels don’t have set hours, students expect to connect with schools at any time of day too.

2023 52

2023 Social Media Omnichannel Connections 52

Magellan Solutions

SEPTEMBER 6, 2023

Through its API, ChatGPT boasts easy platform connectivity. These conversations can be used on websites, mobile apps, social media, and messaging apps. Seamless Multichannel Support Today’s customer journey involves a variety of channels, including email and social media.

Customer Engagement 52

Customer Engagement Engagement 2023 Social Media 52

ShepHyken

NOVEMBER 6, 2023

The Latest Trends in CX Self-Service by Jeremy Watkin (Call Centre Helper) As more and more people isolate themselves into the post-pandemic, virtual world of social media, the backlash when they can’t quickly solve their issues increases in severity. Connect with Shep on LinkedIn.

Article 66

Article Customer Service 2023 Contact Center 66

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 110

Marketing Social Media Advertising Workshop 110