Remove 2024 Remove Customer Engagement Remove Innovation Remove Marketing
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Announcing the 2024 Blueshift Omnies Winners

Blueshift

We are excited to officially announce the winners of the 2024 Omnies Awards. These awards celebrate marketing excellence in delivering personalized, customer experiences using data and AI. The winners were announced at our Engage conference, held today in San Francisco.

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Best AI Knowledge Platform for 2024 and Beyond!

eGain Blogs

With Gen AI helping automate many tasks in the knowledge lifecycle management, KM has become white hot in 2024! And customer service is one of the sweet spots for Gen AI and KM innovation. Knowledge management was red hot last year as companies realized its importance in the new remote and hybrid work era.

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Top 5 Customer Service & CX Articles for Week of March 18, 2024

ShepHyken

KCI Survey: Swifties, the BeyHive and BravoCon Demonstrate the Power of Superfans by Alicia Esposito (Retail TouchPoints) “Brand fans” are definitely loyal customers, but not all loyal customers are brand fans — and for many marketing and brand teams, driving relevance and impact means activating and leveraging those brand fans and superfans.

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The Power of Post Purchase Journeys: How Jabra Unleashed LTV and Customer Engagement

Optimove

Brands do not have direct access to their end-user customer data. Jabra, an audio equipment manufacturer, uses an innovative approach to post-purchase journeys that demonstrates the bridge to close this manufacturer-to-end-user data gap.

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Top 20 Best Outbound Call Centers in the Philippines (2024)

Magellan Solutions

To assist in the making of this important choice, we provide a comprehensive list with a guide to the top 20 best outbound call centers in the Philippines for 2024. These companies are being lauded for their expertise, innovative solutions, and unwavering commitment to excellence. Innovative solutions to improve customer engagement.

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5 New Year’s Resolutions for Exceptional CRM Marketing

Optimove

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

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Top 3 Use Cases for Customer Communities in 2024

Gainsight

That means it’s critical to empower our customers to be wildly successful with our products and services. Welcome to the stage, Gainsight Customer Communities. Let’s delve into how customer communities can streamline customer success, enhance engagement, and facilitate product development.

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