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Tips for Managing a Remote Customer Service Team

ProProfs Chat

When managers are relaying tasks, instructions, new developments, and doing every other routine management activity online, over time, they tend to get a sense of disconnection. Healthy peer to peer communication and competition makes it hard for the employees to keep working in a competitive manner.

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20 Best HR Conferences in 2021

SurveySparrow

Things keep changing almost on a daily basis. It is wise for human resource professionals to attend HR conferences. You can keep up with the latest industry trends, solutions, and technologies. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences.

2021 98
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How to analyze survey data: best practices for actionable insights from survey analysis

Thematic

Collected all of your survey data? Confused about what to do next? If you’ve ever stared at an Excel sheet filled with thousands of rows of survey data and not known what to do, you’re not alone. Use this post as a guide to lead the way to execute best practice survey analysis in 2019. Customer surveys can have a huge impact on your organization.

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The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

Gainsight

I can pretty vividly remember the first Pulse conference I attended back in 2013. When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. The More Things Change, the More They Stay the Same.

2021 45
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level. LinkedIn : [link].

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35 Website Survey Questions to Ask Your Customers in 2021

ProProfs Chat

That can happen only when you know what your customers like and what they don’t. . A website survey is a method to collect feedback from your online visitors about their experiences and use that data to bring improvements to your website. All you need to do is pop up a survey when they navigate your product or pricing page. .

2021 52
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3 Things to Keep in Mind When Planning an International Online Conference

CSM Magazine

So, you’re planning an online conference for an international audience. The key to launching a successful online conference is thorough preparation. But when you don’t speak the listeners’ language (literally and figuratively), there’s no chance for success. What can possibly go wrong?

Events 52