BirdEye

DECEMBER 22, 2023

It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. Birdeye – all-in-one platform Improve customer communication with Birdeye. Get started for free WATCH DEMO How much does a small business phone system cost?

Communication 111

Communication Demo Call Recording Connections 111

Lumoa

JANUARY 8, 2024

’ It’s a common goal, after all. Think about all the customer feedback we see – tweets, reviews, comments, surveys. Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX).

Social Media 157

Social Media Feedback User Experience Insights 157

Kustomer

FEBRUARY 11, 2024

Considering that Zendesk makes software for every industry and markets to businesses of all sizes, Zendesk may not be the most appealing choice for companies needing a more specialized solution. So, if you’ve been considering Zendesk, be sure to understand all of the pros and cons before you make the plunge. ? Want to fast forward?

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

Lumoa

SEPTEMBER 1, 2023

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic. Let’s get started! Pretty neat! Thanks for reading!

2023 157

2023 Webinar B2C ROI 157

BirdEye

DECEMBER 26, 2023

Pros and cons of VoIP: A close look at VoIP features and benefits What are the various types of VoIP services? This is to improve efficiency and provide more features for the end-user. They offer popular VoIP phone features like business messaging, team messaging, unlimited calling, HD video calling, conference calls, and faxing.

Call Recording 111

Call Recording Communication Connections Multi-Channel 111

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

BirdEye

JANUARY 15, 2024

With speech-to-text technology, you can brainstorm ideas without the clutch of typing, engage with clients without interruptions, and effortlessly record brilliant ideas – all while staying fully present and engaged. Features Some speech/voice-to-text software offer additional features besides dictation.

Document 111

Document Download Demo Connections 111

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

BirdEye

APRIL 2, 2024

By deleting a video, you forfeit all the watch time it accumulated, making it harder for your channel to gain visibility and grow. Unlisting a video makes it unavailable to browse or search on YouTube, but it retains all its historical data and watch time.

2024 111

2024 Metrics Demo Customer Experience Management 111

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. TrustRadius Best Feature Set: Recognizes that Totango’s product features best satisfy users’ needs. One of the key benefits of Totango is its ability to improve efficiency. We love data-driven insights.

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

SurveySparrow

APRIL 19, 2024

It’s all about making sure everything is written down correctly and easy to find when you need it. This can include basic text editors, spreadsheets, or platforms that provide advanced features like format control and data validation. That’s not all. You can also edit the existing fields with the Wing feature !

Document 52

Document E-support Connections 2006 52

Beyond Philosophy

APRIL 25, 2024

They are good at telling the story of how it all started with the organization. This feature gets mentioned a lot on TripAdvisor because it’s interesting and unexpected. Employ all the tricks. If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature.

Customer Engagement 78

Customer Engagement Engagement 2002 Workshop 78

SurveySensum

MARCH 26, 2024

SurveySensum SurveySensum is one of the best survey tools that offers a range of features – from industry-specific surveys to real-time text analysis and a real-time ticketing system that equips users with actionable insights and timely interventions. Now that you know all the best features, why wait?

2024 52

2024 Feedback E-support 2023 52

SurveySensum

MARCH 26, 2024

SurveySensum SurveySensum is one of the best online survey tools that offers a range of features – from industry-specific surveys to real-time text analysis and a real-time ticketing system that equips users with actionable insights and timely interventions. Now that you know all the best features, why wait?

2024 52

2024 Feedback E-support 2023 52

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Best Features: In-Built Templates: SurveySensum has made creating surveys easier!

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

Beyond Philosophy

APRIL 19, 2024

If you have a story you want to share with us, please send us a video or audio for our None of Us Are As Clever as All of Us Feature. We’d love to hear it and might feature it on the podcast and in the newsletter. Strategies for crafting compelling stories, including emotional resonance and relatability.

Customer Engagement 88

Customer Engagement Engagement Connections Innovation 88

CSM Magazine

APRIL 26, 2024

But HubSpot comes with a wide range of features. HubSpot’s Customer Relationship Management Platform is a centralised location to manage all your customer contacts and relationships within the HubSpot suite. However, it completely depends on the HubSpot package that you choose and the features you’re looking for.

Customer Relationship Management 52

Customer Relationship Management Sales Customer Relationships Insights 52

SurveySensum

FEBRUARY 28, 2024

We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. So, let’s dive in!

2024 52

2024 Feedback Demo Social Media 52

Beyond Philosophy

JUNE 15, 2023

We all have relationships with brands. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! You have these accounts with people in your lives, and they make deposits and withdrawals in them all the time. It’s not that the features don’t matter.

Brands 145

Brands Banking Insurance Connections 145

BirdEye

APRIL 26, 2024

But, maintaining an active presence by posting consistently across all platforms while managing multiple accounts can be daunting. All you have to do is find the right prompt to get your desired output. One helpful feature in WordPress for multi-location businesses is the multisite feature. Adobe Veed.io

2024 59

2024 Social Media Multi-Channel E-support 59

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. Common CPaaS Features SMS and MMS Messaging: Send and receive text messages within applications.

2029 52

2029 E Commerce Healthcare E-support 52

Thematic

APRIL 3, 2024

They’re buying less, then suddenly not buying at all. By using their feedback to improve customer experience for all. Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. What’s happening? " mentality. ” 2.

Social Media 62

Social Media Feedback NPS Insights 62

BirdEye

MARCH 29, 2024

So, if you want to compete with your peers, it is vital to explore all formats and that includes Instagram stories. There are many features you can leverage to share your brand’s story with your followers via Stories. Note : This feature is only available on the mobile app. Click on “Your story” to post the story on Instagram.

2024 109

2024 Social Media Events Webinar 109

BirdEye

DECEMBER 18, 2023

As customers, we all check online reviews before booking a hotel, trying a new restaurant, or buying a high-ticket item. Improve review quality by reporting fake and spam reviews Not all negative reviews are genuine. With Birdeye’s review monitoring tool, you can: Respond to all reviews from the dashboard using pre-made templates.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

Kustomer

SEPTEMBER 7, 2023

Buyers continue to have high customer service expectations , and support agents simply can’t do it all. Although multitasking is a valuable skill for all employees to have, it’s simply unrealistic for your team to be everywhere all at once all the time. In fact, AI bots alone cannot solve customer problems.

Customer Service 97

Customer Service Contact Center Customers Technology 97

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

CSM Magazine

APRIL 17, 2024

But not all bots are created equal. The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your company’s move to AI assistance is a resounding success.

Multi-Channel 52

Multi-Channel Social Media Customer Confidence Customer Experience Management 52

IntouchInsight

OCTOBER 12, 2022

Happy Halloween and happy new features! This month we are happy to announce that we have launched several new features across the Intouch Insight Platform, IntouchCheck™, and IntouchSurvey™.

Insights 62

Insights 62

SurveySparrow

MARCH 9, 2024

9 Best Voice of Customer (VoC) Tools in 2024 We have reviewed each tool of their features, pricing, and more, and have considered those tools that are VoC-focused and those that offer VoC tools. Notable Features of SurveySparrow The reputation management feature consolidates customer reviews from all review platforms.

2024 52

2024 Voice of Customer Touchpoint Social Media 52

BirdEye

NOVEMBER 27, 2023

To stay ahead of the curve, you must ensure that your chosen platform has features that enable your business to transform data into valuable strategic assets. These core features include: 1. This feature democratizes data within Birdeye Reports and catalyzes actions across the entire organization.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

CSM Magazine

MARCH 26, 2024

This will help you innovate and tailor your product features to the actual needs of your users. This could mean adding features that enhance usability or reworking user interfaces to be more intuitive. Accessibility is not just ethical—it widens your market and improves the experience for all users.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

Team Support

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction Loyalty Customers Communication 52

Team Support

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Choose a customer support solution that offers omnichannel support, allowing your team to manage and respond to customer inquiries consistently across all channels. Ready to Explore Your Best Options?

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

Kustomer

FEBRUARY 29, 2024

Overall, Gorgias checks off all the boxes when it comes to an e-commerce help desk software. Gorgias features a relatively complex user interface, making navigation difficult and requiring staff to undergo training to adopt the platform fully. I used to request fixes but have given up because they clearly don’t care at all.

E Commerce 52

E Commerce 2024 E-support Feedback 52

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. Suppose your product is a drill.

Books 78

Books Customers Insights Marketing 78

BirdEye

SEPTEMBER 4, 2023

The Instagram Creator Marketplace constantly evolves with new features for a better user experience and improved brand-creator collaborations. Benefits of Instagram Creator Marketplace for creators Features of Instagram Creator Marketplace How can brands join the Instagram Creator Marketplace?

Social Media 111

Social Media Brands Multi-Channel Demo 111

SurveySparrow

MARCH 6, 2024

It all depends on what’s best for you and your requirements. Think about all that time you saved! Key Features Mobile First Approach : The surveys are optimized for smartphones and tablets. Customers on Capterra praise the platform’s usability with a feature score of 4.6. Who Uses SurveyMonkey?

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52