ShepHyken

JANUARY 11, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Measure Your Customer Experience Maturity by Sharon Florentine. Here are my top five picks from last week.

2021 92

2021 Article Social Media Customer Service 92

ShepHyken

AUGUST 19, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Which is Your CX Priority: Satisfied Customers or Profit? This article reminds of this strategy.

2019 117

2019 Article Customer Service Leadership 117

ShepHyken

MARCH 12, 2024

Last week, I wrote an article that compared the different concert experiences I had with two rock legends, Bob Dylan and Ringo Starr. The title of the article summed up the point I was trying to make: Do You Give Your Customers an Experience – Or Just a Transaction ? Last week’s content was meant to get you thinking.

Workshop 149

Workshop Advertising Customer Service Training Books 149

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to handle customer complaints? Fiverr has been one of my favorite online brands for years. Guess what?

2021 79

2021 Article Customer Service Customer Retention 79

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Tips for Improving Social Media Customer Service by Fara Haron. Do your customers talk about you?

2019 116

2019 Article Social Media Customer Service 116

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better? Here are my top five picks from last week.

Article 67

Article 2022 Customer Service E Commerce 67

ShepHyken

APRIL 30, 2024

Earlier this year, I wrote an article about the hard work it takes to make something look easy. The gist of the article was that we work hard to make doing business with us easy. As important as convenience is to the customer experience, there is more to “de-complicating” the overall experience.

2009 91

2009 Entertainment Sports Workshop 91

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. Here are my top five picks from last week.

Article 64

Article 2022 Customer Service Sports 64

ShepHyken

OCTOBER 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan.

2019 54

2019 Article Customer Service Loyalty Programs 54

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Customer Service Skills Every Business Needs by Renee Johnson. You need to read this article now!

Article 67

Article 2022 Customer Service Customer Journey Mapping 67

ShepHyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Tracking the Customer Service Metrics That Really Count? There’s quite a bit packed into this short article.

Article 64

Article 2022 Customer Service Net Promoter Score 64

ShepHyken

SEPTEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones. Let me count the ways!

Article 75

Article 2020 Customer Service Culture 75

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. How about “customer care?”

2021 67

2021 Article Customer Service 2022 67

ShepHyken

APRIL 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is Poised for an AI Revolution by Vala Afshar. Do Customers Trust Your Tech?

2019 99

2019 Article Customer Service Social Media 99

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. The Customer Service Strategies Behind Zappos’s Success by Sharpen. 10 Tips For Making Customers Feel Welcome by Richard R.

2016 0

2016 Article Customer Service Culture 0

ShepHyken

APRIL 27, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Our first article in the Top Five roundup is about community. Here are my top five picks from last week.

Article 81

Article 2020 Customer Service Government 81

ShepHyken

NOVEMBER 7, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. What’s stopping your customers from being loyal? The author has some excellent examples of why customers are loyal to one brand over another.

2016 124

2016 Article Customer Service Loyalty 124

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty?

2018 72

2018 Article Customer Service Loyalty 72

ShepHyken

MARCH 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What’s the Difference Between Customer Satisfaction and Customer Loyalty? by Jimmy Rodriguez.

Article 81

Article 2018 Customer Service Loyalty Programs 81

ShepHyken

FEBRUARY 27, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. The 7 Best Retailers for Customer Service b y Jamie Grill-Goodman. Customers want it and are expecting it.

2017 75

2017 Article Customer Service Retail 75

ShepHyken

DECEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Pet Peeves That’ll Make Your Customers Cringe in 2020 by SmarterCX Team.

Article 100

Article 2019 Customer Service E Commerce 100

ShepHyken

APRIL 23, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Secret To Superior Customer Experience by Denise Lee Yohn. AI – Customer Experience Friend Or Foe?

Article 79

Article 2018 Customer Service Customer Service Training 79

ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Is Your Digital Marketing Strategy Ready for an AI Intervention? 20 Positive Phrases for Customer Service Success: Part 1 by Conversational.

2016 102

2016 Article Social Media Customer Service 102

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. However, this can be overlooked, or even unwittingly neglected, resulting in angry customers. Sit tight and enjoy the ride!

2017 0

2017 Article Net Promoter Score Customer Service 0

ShepHyken

AUGUST 1, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 12 Unique Ways to Build Brand Loyalty Through Social Media by YEC. My Comment: Social media enhances the customer experience.

2016 83

2016 Article Social Media Customer Service 83

ShepHyken

NOVEMBER 7, 2023

Recently, I wrote two articles for my weekly Forbes column that paid homage to Abraham Maslow, the American psychologist who created what is referred to as Maslow’s Hierarchy of Needs. The articles were so well received that I wanted to share shorter versions here with our Shepard Letter subscribers. Connect with Shep on LinkedIn.

Workshop 95

Workshop Customer Service Training Customers Reference 95

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Some are exciting.

Article 81

Article 2018 Net Promoter Score Customer Service 81

ShepHyken

AUGUST 20, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. T-Mobile is completely overhauling how its customer service works by Chris Welch. Follow on Twitter: @Hyken.

Article 69

Article 2018 Customer Service B2B 69

ShepHyken

SEPTEMBER 18, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian. Great service just doesn’t happen because of the front line.

2017 81

2017 Article Customer Service Hospitality 81

ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX.

2017 74

2017 Article Customer Service Retail 74

ShepHyken

MAY 16, 2023

I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married. The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. Connect with Shep on LinkedIn.

Customer Service 120

Customer Service Advertising Workshop 2022 120

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. However, this can be overlooked, or even unwittingly neglected, resulting in angry customers. Sit tight and enjoy the ride!

Article 51

Article Net Promoter Score 2017 Customer Service 51

ShepHyken

JULY 20, 2022

I wrote about this once before, almost four years ago, in an article titled Be Different. The gist of that article was about doing something different than your competition. And if what makes you different is important to your customers, they will want to be a part of your world. . Something that would make you stand out.

Competitive Advantage 137

Competitive Advantage Banking Fashion Contact Center 137

ShepHyken

APRIL 20, 2022

There are many ways to deal with complaints or angry customers. I’ve written a number of articles on the different ways to do so, and today I want to add an excellent technique. . His positive attitude and energy, along with his perfect thing to say , turned me from an upset customer into one who wanted to love his brand. .

Customer Service Training 128

Customer Service Training Reference Customers Customer Service 128

ShepHyken

FEBRUARY 21, 2023

Ten years ago, I wrote an article about why delivering an amazing customer experience is important. Our customer experience research found that 83% of people trust a company or brand more if it delivers good customer service. The benefit of building trust is potential customer loyalty.

Customer Experience 67

Customer Experience Customer Service Training Reference Loyalty 67

ShepHyken

NOVEMBER 9, 2023

This week, we feature an article by Natasha Thakkar, Content Marketing Manager at Oleeo. She writes about the five ways to become an effective and efficient customer service manager. Either way, this article is for you. A customer service manager’s main priority is to retain customers.

Customer Service 55

Customer Service Management Leadership Communication 55

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If not, this article could shed some light on why. if you want to deliver a great customer experience, you need good people.

Article 13

Article 2022 Customer Service Rewards Programs 13